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Imagine being on a phone call at work, and you get interrupted by someone who claims they need help. In your department, you can only help someone if they submit a ticket, and this person hasn’t submitted a ticket. Doubly annoying, right?

In this story, one tech support worker has to deal with someone like this at her job at a college.

When she talks to a coworker, she finds out that the head of the department who interrupted her phone call is even more annoying than she realized.

Let’s read all about it.

Head of department. WheRe iS tHe MoNiTor?

Happened yesterday.

I work for higher education college. My duties are to help staff members who need equipment for classes for visually impaired students and also students.

If a staff member needs anything they need to put in a ticket request or we won’t know…anyway..

On to the story…

I’m in a middle of a call with someone, the head of the department comes starts to talk to me.

And I tell her I’m on the phone call via teams…

She says it’s urgent.

I tell the other person I’m sorry this person incompetency is strong.

The head of the department explains why she’s there.

HOD: Hi, I requested a monitor for room XX

Me: strange I didn’t any requests from your department, btw I’m on the phone

HOD: Oh… sorry, she tries to speak to my boss who’s also on the phone. She comes to me again, please we need the screen..

Me: okay I’ll get the monitor and please put in a ticket.

How frustrating!

HOD: thanks.

While I’m taking the screen down to the room, another member of department comes and asks about the screen…

And I tell the situation.

She’s done this multiple times, she’s booked an incorrect room for the screen… She’s a nightmare.

That sounds like a really annoying person to deal with.

Let’s see how Reddit responded.

This person shares another story.

Another person shares how they handled being interrupted while on a phone call.

This person expected it to work out differently.

If you enjoyed this story, check out this post about a tech support worker who told a manager a computer needed replaced, only to be told no thanks.

Another person vents.

There are several annoying things that the head of the department did in this story. First, she interrupted OP while she was talking on the phone. That was rude. Second, she didn’t submit a ticket. She should know better. She should know she has to submit a ticket. Then all the things the coworker mentioned about the HOD’s history of booking the wrong room.

What an annoying situation!