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When buying new software, it is helpful to really understand how it works, and even try it out, before paying any money.

Unfortunately, many companies make a purchase without talking to the tech team or understanding how it works first.

This ends up causing more problems then it solves and upsetting the users, which is exactly what happened in this story.

That is why your technology team should always be involved with the purchasing decisions of any new software. Read through the full story of what happened here and see what you think.

Please run this **** by someone who knows something about computers before spending more money.

My uncle got new software at his business.

Let’s see what the issue might be.

I am going to be very basic because it’s making me rage and I just need to get it off my chest.

He’s been telling me for months that it’s web based. Come to find out today, that’s it’s a remote MSSQL database hosted across the country.

Having a database hosted across the country shouldn’t be a big deal.

I explained to him how that’s not web based and he took his local database and moved it 2,000 miles away, of course it’s going to take longer!

Basically, it’s very slow. They’ll have a line of people waiting to get in and it takes 30 – 60 seconds per person.

Slow response times on any system can be frustrating.

It should only take the time it takes for the person to key in their ID and that’s it. Period. When you multiply that by 200 people, people get very upset, rightfully so.

The vendor made them upgrade RAM in the CLIENT machine from 2GB to 8GB, even though the requirements are 1GB AND THAT IT’S CLIENT!!!!! ಠ_ಠ

Nobody seems to know what is actually going on.

Then they said the 6Mb internet is TOO SLOW and they need to upgrade, so they’re upgrading to 24Mb U-Verse (Which I explained why that’s not optimal either) and it’s still a problem, so now they’re saying it’s a peering issue between AT&T and their data center, and only 5 people (out of 25k) are having the issue.

Don’t you think that if it were a peering issue, more than 5 people would be having an issue?!?

Other people are having issues as well.

So, I got frustrated with the lies they were told I said “Please run this stuff by someone who knows something about computers before spending any more money”.

To top it off, I went to the company’s website and found multiple people complaining about the same thing on their forum.

It does seem like the software company is over promising and under delivering.

So, if there is only in fact 5 people, they all found their forum; which I find to be highly unlikely.

To be fair, hosting things remotely shouldn’t be the problem. It sounds more like the company is just bad at what they do.

Let’s see what the people in the comments have to say about this story.

He has a new business idea.

You know this won’t happen.

This really wouldn’t surprise me.

If you enjoyed this story, check out this post about a fast food employee who shuts down a customer angry about her change with a single word.

Throwing money at a problem is rarely the best solution.

Why would you ever buy software without trying it first. Or, at the very least, having a guarantee of performance.

Sadly, this is the way many businesses operate and it costs them a lot of time and money.