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Waiting a few extra minutes for food is one thing. But watching employees play on their phones while your order still hasn’t been made is another.
One man ran into exactly that after ordering dinner for himself and his pregnant wife.
The app said the food would be ready in about 15 minutes, so he gave the restaurant a little extra time before heading inside.
But when he got there, two teenage employees were on their phones, and his order still hadn’t been started.
Even after telling him it would only be five more minutes, they went right back to their phones before finally making the food.
Read on to see exactly what happened.
WIBTA If I called the manager on two employees
My wife (22) and I (26) decided to order some food tonight and chose to pick it up.
This casual fast food restaurant is a chain that doesn’t have a lot of locations, but there is a good amount. The app said it would take about 15 minutes, so we got there 20 minutes after we placed the order.
I had my wife just stay in the car because I figured we would be in and out. She is pregnant and feeling lousy, so she didn’t mind.
When I walked in, two teenage employees were on their phones, and no one else was there. They had two orders already prepared, but neither of the names matched mine.
After the experience, he’s considering filing a complaint.
They asked what my name was, and then, once they confirmed they had my order, they said it would be about 5 minutes. And then they sat back on their phones for the next five minutes. I was waiting to see if maybe some other employees would come out from the back to help, but after about 5 minutes, they put their phones away and started making my order.
While they were making my order, 3 people walked in looking for their order and then walked out when they didn’t see their name. The workers finished mine and went to the next order. I thanked them, and they continued to work.
I am wondering, would it be wrong if I called their manager tomorrow about the experience? I don’t want to get free food or the employees fired, but the restaurant does ask on their receipt, “How was my visit?”
WIBTA?
Wow! It’s one thing to be on your phone when there’s not work, but that doesn’t seem to be the case here.
Let’s check out what the people over at Reddit have to say about this.
This person thinks they need to be turned in.
Apparently, this teen learned the same lesson a few years ago.
According to this comment, he should call and tell.
If you enjoyed this story, check out this post about a delivery driver who tried warning his boss the truck needed new brakes and tires, only to find his truck sidelined during their busiest season.
Yet another reader who is on his side.
This would be super frustrating for most people.
That being said, if the employees were just standing around on their phones while orders were waiting, the manager probably should know about it.
Yet, that doesn’t mean he has to demand anyone gets fired or make a huge scene.
He can just explain what happened and let management decide what to do from there.
