This is one of those gestures that a person remembers for the rest of their life
This is one of those gestures that a person remembers for the rest of their life. In this case, it’s Sara, a hairstylist who probably had no idea the impact she made until she received this letter half a year later. I’ve transcribed it below:
This is a little bit awkward. But I’ve waited a really long time to pass this on to you.
My wife and I came in for haircuts shortly before Christmas of last year.
My wife was suffering from dementia, and you treated her as if you’d been working with dementia patients all your life. You let us sit next to each other, and when it came time for her cut you turned her chair towards me so I could watch her expression as you cut her hair.
It turned out even better than I thought it would.
Sadly, she died in March. And that haircut was one of the last, best moments of her life. She felt so pretty. She visited the mirror in her bathroom several times during the day and would come out beaming.
To see her so happy was priceless.
Looking back, it was likely one of dozens of haircuts you gave that day. But one which revitalized a woman’s sense of self and her singular beauty. I hope you always realize the power of your profession.
It’s so easy to take things like that for granted.
A grateful customer