August 7, 2025 at 6:48 am

Chipotle Customer Wants To Give Higher Tips, But Says Their App Won’t Let Her

by Ashley Ashbee

Woman talking about the Chipotle app

TikTok/figgyfinds

We order just about everything online these days. A lot of people also order their meals online, to be delivered to your home.

Chipotle customer @figgyfinds is very annoyed that the restaurant limited how much she could tip.

“God forbid you want to give your Chipotle driver $20,” she says in brief viral video.

Woman pointing to Chipotle app

TikTok/figgyfinds

“This has mildly annoyed me for the past five years,” she explains, pointing to Chipotle text that says you can’t tip more than 50% of your meal.

“Every single time it pops up, I get even more mad. Why are you limiting how much of my money I can give?”

Woman looking upset in front of Chipotle app

TikTok/figgyfinds

“I don’t think I’ve seen any other place do this.”

She tagged the Chipotle TikTok account, but the company does not appear to have responded in the comments.

Woman posing in front of Chipotle app

TikTok/figgyfinds

“It ticks me off!” Then the video ends abruptly.

While it is unclear why Chipotle limits, it may be because of the risk of chargebacks if people mistakenly tip too much or change their mind about the amount.

Chargebacks can cost a company a lot of money and affect their credit with a bank.

Watch the full clip.

@figgyfinds

hey @Chipotle can we maybe do away with this thanks #greenscreen

♬ original sound – rachel

Here is what folks are saying.

Confirming wouldn’t get rid of the risk the company would have to take.

Screenshot 2025 06 29 at 8.22.03 PM Chipotle Customer Wants To Give Higher Tips, But Says Their App Wont Let Her

I don’t think that’s exactly true, but I would prefer to tip in cash.

Screenshot 2025 06 29 at 8.22.19 PM Chipotle Customer Wants To Give Higher Tips, But Says Their App Wont Let Her

A lot of people don’t do that anymore.

Screenshot 2025 06 29 at 8.22.39 PM Chipotle Customer Wants To Give Higher Tips, But Says Their App Wont Let Her

You’d have to delete every app you use. Imagine having an opinion without knowing the facts.

Screenshot 2025 06 29 at 8.23.00 PM Chipotle Customer Wants To Give Higher Tips, But Says Their App Wont Let Her

Irrational is right. Businesses don’t take risks just because you want them to.

Screenshot 2025 06 29 at 8.23.48 PM Chipotle Customer Wants To Give Higher Tips, But Says Their App Wont Let Her

I support local independent restaurants when I can.

If you liked that story, check out this video from a former Chipotle employee who reveals how the company cheats customers out of food.

Ashley Ashbee | Contributing Writer, Workplace & Culture

Ashley Ashbee is a contributing writer for TwistedSifter specializing in workplace dynamics, employee advocacy, and professional culture. Drawing on her real-world experience as a software consultant, she brings a unique, insider perspective to navigating office conflicts, toxic management, and trending professional dilemmas.

Holding a degree in Professional Writing from York University, Ashley combines her formal editorial training with her corporate background to deliver highly engaging, empathetic narratives. She excels at breaking down complex workplace dramas and translating them into stories that truly empower and validate modern workers.

Based in St. Catharines, Ontario, Ashley balances her time between the tech and publishing worlds with her love for the outdoors. When she isn’t consulting or writing, she can usually be found exploring local walking trails or experimenting with new recipes in the kitchen.

Connect with Ashley on LinkedIn and Twitter/X.