September 28, 2025 at 7:35 am

Customers Were Looking For Products They Don’t Sell, So An Employee Made Sure To Respond Honestly

by Heide Lazaro

Male employee assisting a femal customer

Freepik/Reddit

Some customers think they know more than the staff.

This man knows every product they are and aren’t selling.

So when customers asked for products they didn’t have, he replied with straightforward answers.

Also, rather than waste time arguing, he chose to remove himself from the situation.

Read the full story below to find out more.

Customer insisted we have a product we’ve never carried.

I work in a grocery store.

I’m standing in front of the dairy case making the order for the weekend.

A customer comes up and asks me where the pints of coconut milk are.

I tell her that we don’t carry it refrigerated.

But we have it shelf stable in cans in what we call the grocery aisle.

This man told the customer that they don’t carry the product she was looking for.

She insisted that she buys it here all the time.

I respond by saying I order all the dairy and dairy alternatives, and we don’t carry that.

I turn and walk away. Like really, I work here.

I think I know what we sell and what we don’t. (Shaking my head)

He also said the same thing to another customer looking for alcohol.

While I’m at it, another time a customer asked where the alcohol was.

I told him we don’t sell alcohol. He kept insisting that we did.

I looked at him and said, well, since you know it all, good luck finding it, and walked away.

Our store is only 5 aisles. It’s pretty obvious there’s no alcohol.

He has a habit of removing himself from a situation when a customer isn’t paying attention.

The rudeness of some people is just insane.

I don’t put up with it anymore.

Once it’s apparent they aren’t listening, I remove myself from the situation before I say something to get into trouble.

Let’s see how others reacted to this story.

This user shares their personal thoughts.

Screenshot 2025 09 02 at 10.07.01 AM Customers Were Looking For Products They Dont Sell, So An Employee Made Sure To Respond Honestly

This person makes a valid point.

Screenshot 2025 09 02 at 10.09.29 AM Customers Were Looking For Products They Dont Sell, So An Employee Made Sure To Respond Honestly

Here are some other annoying things customers say.

Screenshot 2025 09 02 at 10.12.35 AM Customers Were Looking For Products They Dont Sell, So An Employee Made Sure To Respond Honestly

Finally, here’s a good response to the customer.

Screenshot 2025 09 02 at 10.36.15 AM Customers Were Looking For Products They Dont Sell, So An Employee Made Sure To Respond Honestly

You cannot reason with someone who refuses to listen.

If you liked this post, check out this story about an employee who got revenge on a co-worker who kept grading their work suspiciously low.