When you work in a deli, you often have a little bit of leeway when it comes to giving customers something extra.

What would you do if you gave a customer a large soda cup when they ordered (and paid) for a small, but then they complained about it.

That is what happened to the worker in this story, so she gave the customer the small cup, but the customer was upset because they expected the price to go down.

Short and sweet

I work in a deli in a grocery store that’s changed ownership lately.

Optimizing a business to sell it can help to get top dollar.

We’re trying to go the extra mile because we now have more suitors to buy out our company yet again.

I ring up chicken tenders for this customer, along with a small soda they ordered. I scanned a small soda and chicken tenders by weight.

Little bonuses for customers builds loyalty.

I decided to give the customer a large cup just to be nice.

The customer is surprised by the price of The chicken tenders (which was highly accurate) and noticed a large drink.

She was trying to be nice.

She said to me, “Hey are you dense I ordered a small drink! Give me a small!”

I put the large cup back and get her a small one. Just then she looked and said “um excuse me the price didn’t change !”

The customer is not going to understand.

I know. I rang you up for a small. Here it is!

She turned and walked off in a huff. And after all that, “we’re out of doctor pepper!”

Some people just want to complain, even when you are being extra nice to them.

Let’s see what the people in the comments have to say about it.

Exactly right.

Yeah, it makes sense.

This commenter makes a good point.

Yeah, it is the simple things.

Yup, this would have been the smart move.

No good deed goes unpunished.

If you liked that post, check out this post about a rude customer who got exactly what they wanted in their pizza.