Manager Denies Refund for Destroyed TV After Five Years, but Customer’s Aggressive Response Leads to an Arrest
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Some customers really do expect store employees to work miracles for them.
One electronics store manager ran into this very issue on Black Friday when a man stormed in with a badly broken 50-inch TV.
The problem was that the receipt was five years old, and the television looked like it had been destroyed on purpose.
Still, the customer demanded a refund and became increasingly aggressive when the store refused.
Eventually, police had to get involved, but even that didn’t convince him to change his attitude.
Read on to see what eventually happened to him.
Why do customers destroy every thing and want to return it?
I used to work at one of the big electronics stores, where we would wear blue shirts, if that helps.
We have two entrances, and we were using one for the entrance and one for the exit.
I was one of the managers. I was dealing with the front of the store, transactions, and customer questions while they were purchasing things. Oh, and I don’t know if I told you, it was Black Friday.
It all started when a man brought a broken television to the customer service desk.
So, I have a customer come through the exit and storm up to the desk.
He plopped his 50-inch TV that looked like a shotgun was shot at it multiple times. He throws the receipt at me and says he wants a refund.
In the process of looking at the television, I inspect the receipt, which was 5 years old. Like, 5 years to the month.
Even after being asked to leave, he still didn’t listen.
After arguing and expecting us to return it and then threatening my 18F Customer Service Associate, I had to call the cops. They came in, and I explained the situation, and then they explained the situation, saying that they won’t move out of the store without a refund.
In the end, he started getting aggressive and slamming his fist on the already broken television. He caught a piece in his hand, and it started bleeding. I asked if he wanted first aid. He called the ambulance, and they treated him on site.
After they treated him, my Customer Service Associate decided to press charges because she didn’t feel safe around the guy. Not only did he get arrested for trespassing because he still didn’t leave, but he also got a restraining order.
Wow! It’s incredible how some people have to learn the hard way.
Let’s take a look at what the people over at Reddit have to say about what happened.
Apparently, people try to return used Halloween costumes.
There are two types of people in this world, and this person is the other.
Here’s someone who dealt with crazy returns at Lowe’s.
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If you enjoyed this story, check out this post about a condo owner who replaced a whole a/c unit just to stop the complaints.
This reader thinks retail stores cause the problem on their own.
It’s crazy he thought this could even work.
The five year old receipt he was holding should’ve been enough to tell him that the refund wasn’t going to happen.
But the worst part is that he thought he could bully the employees into doing it for him anyway.
Luckily, the police were able to show up and take him away.
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