Retail Cashier Stuck To Store Policy Even When A Rude Customer Pushed Back, And The Rules Ultimately Meant Refusing The Alcohol Sale
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ID checks can get awkward. Some customers make them stranger.
So when one woman buys wine, she refuses the required scan.
The manager finally says no.
See why privacy concerns lose to store policy.
Customer won’t let me scan her ID because she thinks that her identity will be stolen.
I’ve been working at a grocery store as a cashier for over two months now.
There is a policy where I have to scan everyone’s IDs when they are buying alcohol and/or tobacco.
There is a woman, maybe in her 50s. She thinks that if I scan her ID, her identity will be “out there” and be stolen.
This person would call their manager to punch in the customer’s birthdate instead.
She comes through my lane (once a month at the most) with her groceries and a couple of bottles of wine.
She will show her ID and rudely say, “Don’t scan my ID. You only need my birthdate.”
The first time I saw her doing this, I got the manager on shift, who punched in the birthdate.
The second time, I also got the manager (a different one, because there are only two who take turns on nights).
They refused to sell her the wine because she refused to get her ID scanned.
This time, we had to refuse to sell her the wine.
The customer asked for the manager, and the manager said that she is the manager.
The lady did not look happy and decided not to buy the wine.
She started complaining about their rules.
Afterwards, she was complaining about our rules.
I almost said nobody cares, but I quickly said that if she wants to complain to someone, complain to the people who make the rules.
That was a good way to respond.
Let’s find out what others have to say about this on Reddit.
This person shares a similar experience.
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This person uses their passport as identification.
Joke’s on her, says this person.
If you enjoyed this story, check out this post about a restaurant employee who decided to put the staff over customers despite the official policy.
Finally, this user makes a valid point.
The customer repeatedly refused to let cashiers scan her ID because she feared identity theft, even though store policy required it.
Eventually, management stopped overriding the rule and simply refused to sell her the wine.
Turns out protecting your identity can really complicate happy hour.
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