She Realized An Experienced Employee Had Been Bending The Store’s Coupon Policy, But Instead Of Looking Away, She Escalated The Problem Right Away
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Coupon rules don’t mean much when an experienced employee decides to ignore all of them.
What happens when a longtime cashier accepts expired coupons and splits the purchase to bypass store limits?
Instead of admitting the mistake, she claimed a manager who was away on vacation had approved everything.
Read on for the full coupon mess.
You Work Here! You Should Know Better!!
I work for a well-known supermarket/grocery store in the southeast in a big college town as a (this will take a bit).
Front End Supervisor, Front End Bookkeeper, Self-Checkout Attendant, and the Front End Service Desk.
Recently, my manager (the Front End Manager) has been having meetings with all the cashiers and supervisors to discuss various things.
Such as our company’s and our store’s coupon policy.
This woman attended the said meeting.
It’s the usual stuff.
No more than five like coupons per transaction.
But we also have to abide by what’s written on the coupons themselves at the same time.
Okay, these meetings happened in the past week or two.
A co-worker approached her asking about some coupons.
Today, I was working from 2 to 10 pm as a Supervisor.
Right as I got there, my co-worker (C) comes to me with a stack of coupons.
I asked her what was up.
C: Hey, [name redacted] wanted us to look into these.
A cashier (that has been with this company for 35+ years) went through his line and used these coupons.
She claims [Head Store Manager] “approved” her to use these today.
She noticed that 7 coupons had expired, and there were 10 coupons of the same kind.
He just wants us to make sure he won’t get in trouble.
I take a look at the coupons and notice two things.
There were seven like coupons that all expired on 3/27/2017 for $1.50 each (that’s $10.50 that the store basically lost).
Today was 4/2/2017.
And 2, there were ten of the exact same coupons.
She got annoyed since they had just been reminded about this during their meeting.
I get a bit annoyed because she’s been here for, like I said, 35+ years.
She just had a meeting with our manager about this crap.
So, I grab the keys to our accounting room and go in there and pull the transactions she did this to him on.
She split the order in two, so she could use the 10 coupons that were exactly the same; 5 on each order.
She informed her manager, who obviously got upset, too.
I print them off and take the transactions and the coupons upstairs.
And inform the manager on duty about it.
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He gets annoyed as well and says he’ll look into it.
Especially since [Head Store Manager] has been on vacation the past two weeks.
Let’s see how others reacted to this story.
This user shares a similar story.
This person gives their personal thoughts.
No point putting that risk on your head, says this one.
If you enjoyed this story, check out this post about a cashier who got annoyed with a group of friends who insisted on returning their items separately.
Finally, here’s another experience from this one.
This veteran cashier accepted seven expired coupons and split another 10 between two transactions to avoid the store’s limit.
Her claim that the head manager approved everything quickly fell apart because he hadn’t been there for two weeks.
She had 35 years of experience and still needed Coupon Policy 101.
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