Oftentimes guests at hotels don’t understand that there isn’t much a receptionist can do when it comes to accommodating them during a full house!

This front desk employee shares how an annoying guest wanted a room and made a scene about it.

“Can’t you just cancel a reservation that isn’t even there yet or switch their room!”

What amazes me even more is the fact that two people really asked this stuff today. Tonight is a real busy night. When I arrived for my shift, it was 40 arrivals with 15 rooms left to sell.

Things were already fairly tense…

Now with only the second half of my shift left to go, I only have one spare room left to sell or save for the night auditor to move someone in case she needs it.

Keep in mind that the particular room I have left to sell is a two double bed room with carpet in it. This room upstairs. All rooms downstairs have tile on it. These rooms are mainly for people with pets, elderly people and so on.

The first person who asked me this dumb question today. She called and ask about a particular room. She wanted a room that had “real floor” in it. No carpet.

UH OH…

When I asked her to clarify what she meant by “real floor” she said she preferred hardwood floors or she’ll accept rooms with tile. I’m not even gonna lie.

I never once heard of a hotel that had hardwood floors in ANY of their rooms in my almost twenty four years of living. I told her that I had no more rooms available with tile.

They’re all sold out.

She proceeded to say online through one of the third party site, it stated that we had one room left (NDD2). NDD2 meaning the two double bed upstairs… that had carpet in it.

That’s INSANE!

I tried to explain this to her and she still didn’t understand. She asked, “Can’t you just take away a room from one of the reservations that aren’t there yet!” Ma’am. I couldn’t even do that if I wanted to.

The only way I could technically do that is if there was either an elderly person who actually booked an upstairs room and needed a bottom floor room, OR a person that has pets.

She proceeded to try to argue with me about it and then went on to pull out the, “I’m calling corporate and reporting you” line and hung up.

The second person who asked me some crazy shit like that. I had to put a no vacancy sign on the door. We’re booked all the way and I still have three hours left.

She was really not letting this slide!

This time a lady walks in. I’m convinced she either didn’t read the sign or straight up didn’t care. She asked if I had any rooms available. I politely told her no ma’am, we’re booked.

She goes onto say, “well the parking lot isn’t even full yet can you just cancel someone’s reservation that isn’t here yet” Mind you we still have 18 arrivals coming.

The only possible way I could actually cancel a reservation is if someone calls and says they need to cancel. I offered to help and call around for her to see if there’s any hotels on the next exit that have any availability.

That’s so WEIRD!

Yet, I still got cussed out and told “I didn’t want to stay in this raggedy ass area anyway.”

I get it. Some people don’t know what hotel room codes mean online like NDD2, NK2, etc. I understand. But it’s also like.

Some of the third party sites have meanings on them and what they mean. They even show pictures of the rooms. So I don’t understand the audacity of some of these folks.

GEEZ! That sounds like a lot of drama!

Who would have thoughts some guests could be this difficult?!

Let’s find out how folks on Reddit reacted to this one.

This user knows that dealing with this trouble isn’t their problem!

That’s right! This user knows how to avoid such trouble.

This user knows what could have been a better reply…

This user shares what changed at their hotel…

YIKES! This user had a long day at work!

Some people really need to learn to troubleshoot in life!