When you work in the cash office, you need to make sure that every penny is accounted for.

What would you do if you were in the cash office and, when you tried to balance everything out for the night, you found that you were off by about $1000 and you couldn’t figure out why? Then, the next day, things just seemed fixed, but you don’t know why.

That is what happened to the woman in this story, and she still has no idea what was happening.

Personally, I would be very worried that there was some type of fraud going on. She shouldn’t just let this go.

Probably the weirdest cash office issue I’ve had

I work in the cash office at a grocery store, and I’ve only been doing it for about a year and a half, but this is still the weirdest issue I’ve run into.

This is unusual, and it needs to be figured out.

Around 8:30 one night, I got a call from my coworker who was closing that night. She was doing the daily settlement on our standalone Garden Centre pin pad and realized the pin pad totals were almost $1,000 higher than what we had recorded in the system.

It wasn’t only one tender, the Debit, Visa, MasterCard, and Amex were all over, each by around $200 to $400, adding up to roughly $920.

What could be causing this?

I only live about five minutes away, so I walked back to the store. I ended up being there from about 8:45 until almost 10:00 trying to figure out what happened.

The first thing I ruled out was that it couldn’t have been from last week. I had worked that weekend, and I was the one who did the weekly settlement on Sunday.

She is looking for a needle in a haystack.

Everything balanced, the settlement went we , and all the Garden Centre totals reset back to zero for the new week. There was no way almost $1,000 had somehow carried over.

After that, I went through every standalone pin pad receipt we had for the week and compared every single one against the electronic journal on our server, which took literally 1.5 hours.

The manager is no help.

I couldn’t find anything, every receipt matched. No duplicate transactions, no missing transactions (that I could find at least), nothing that explained why every EFT was over.

Around 9:00 I called my manager hoping she’d know what to do. She was at a graduation party and had been drinking, so there wasn’t much she could do over the phone.

Wait, how did it get sorted out?

After we’d spent almost two hours trying to figure it out, she told us to use a temporary workaround so we could get the office closed for the night, and we’d straighten everything out properly the next morning.

Everything ended up getting sorted out the next day, but it’s still one of those things that comes into my head every now and then because I never actually got an answer.

Something weird is going on.

I still don’t know how every single EFT tender ended up being over and totaling up t almost $1,000, or what actually caused it.

Out of everything I’ve dealt with in the cash office, this is probably the one thing that still doesn’t make sense to me, and It’s unfortunate that I’ll never get a real answer for it, 😔

Honestly, I don’t see how she is ok just moving on without knowing what the cause is. This could be fraud or some other issue.

Check out what the people in the comments have to say about it.

I’m not really familiar with a cash office either.

Sometimes you do what you have to do.

This person experienced something similar.

If you enjoyed this story, check out this post about a teenager who wants to work, but his mom thinks working past 8pm is too late for high school.

Something’s not adding up.

She shouldn’t just accept that it was fixed with no explanation. What if someone is engaged in fraud or something else illegal?

Even if everything is above board, she will want to know how to handle something like this in the future.