When you check into a hotel, often the hotel will place a hold for a certain amount on a credit card just in case there’s any damage to the room.

In this story, one hotel guest claims that she paid cash instead of using a credit card, and she expects to get cash back when she checks out.

First of all, she didn’t pay cash. Second of all, she paid with a credit card. Third, she’s either not too bright or trying to scam the hotel.

Keep reading to see how the front desk workers handle this situation.

Stupid guest tries a stupid tactic to get money from us

A stupid guest checked into the hotel with my coworker in the evening.

My coworker has to explain the hotel policy about needing a credit card at check in that she literally starts to think she is saying things wrong and that the guest literally cannot understand her (English is not coworker’s first language although she speaks it better then me)

After what feels like an eternity the guest finally presents her credit card for incidentals. We only authorize $20. This whole story is about $20.

The guest seems a little…dense.

The next day at check out the guest comes to the front desk and my morning colleague Donna gives her a receipt with the credit card information.

Then the guest looks Donna in the face and says she paid $20 in cash and wants it back.

Donna just looks at the receipt she literally just put in her hand showing she used a credit card.

Guest stares blankly back at her.

OP tried to explain.

Donna looks to me.

I tell the guest that we don’t take cash.

Guest says to check the camera.

I tell her to check her receipt- it says she used a credit card.

The guest still tried to argue.

Guest- No I didn’t

Me- That’s literally impossible.

The guest now stares at me. I can almost see the 5 brains cells she has trying to work overtime to figure out what to say next.

OP explained once again.

I tell her that since her receipt has credit card information- I have Donna pull it up so I can show her- there is no proof of a cash transaction. Also we don’t do cash transactions and one could only be approved by the GM who is away on conference so no one would have called him. And even then, he wouldn’t approve $20.

Guest stares for a while and then the brain cells give up and she walks away.

To make things worse, she had a terrible voice. I can’t really describe it but if anyone has watched Jordybuzz Disney parodies it sounds like their version of Snow White.

If the hotel doesn’t take cash, she obviously didn’t pay with cash. If the receipt shows credit card information, she obviously paid with a credit card. This isn’t complicated.

Let’s see how Reddit responded to this story.

She might not have been that bright.

This person comments on the phrasing.

If you enjoyed this story, check out this post about a manager who wonders why productivity dropped after he banned overtime with no exceptions.

Another person shares what they would have said.

Why check the cameras when you can check the receipt, when you know the hotel policy and when you were there and literally remember her handing over a credit card?

Either the guest wasn’t very smart or was trying to scam the hotel. We will never know, but I think it was the first one. Still not sure though.