She Included Every Detail In The Quote — The Customer Still Misread It And Botched The Order
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Customer quotes are supposed to eliminate confusion by placing every product, price, and option neatly in writing.
This buyer received pictures, availability, and exact details for three items, leaving remarkably little room for interpretation.
Somehow, their resulting order included wrong sizes, duplicate quantities, mismatched brands, and even a product that was never quoted.
Let’s inspect this masterpiece.
I provided a full quote and they still messed up the order.
Customer wanted a quote on 3 items.
On each item, we have three different brands they can choose from.
Think how you can buy a battery from Duracell, Energizer, or some other brand.
This woman sent over a document with all the information needed via e-mail.
So, I sent over pictures, pricing, and availability via e-mail.
Despite having all the information in front of them, they still messed up the order.
Item #1 had the wrong size listed.
It is not only discontinued, but also from a completely different brand than they wanted.
I didn’t even put that on the quote.
Every item was messed up.
Item #2 was listed on the order twice, but with different quantities.
Item #3 was also listed on the order with different quantities.
This one also had an additional wrinkle where one line was from one brand and the other from a different brand.
The one brand is way more expensive, so it doesn’t make much sense to order that one.
Let’s see how other people reacted to this story.
This person can relate.
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This user shares a suggestion.
While this one gives the missing batter brand.
Finally, here’s a somewhat similar personal experience.
The customer transformed a clearly documented three-item quote into an order filled with duplicates, wrong quantities, and conflicting brands.
They even requested a discontinued product from another manufacturer that had never appeared anywhere in the original email.
Given all the correct answers in writing, they still completed the ordering equivalent of circling every wrong option on an open-book test.
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