Tag: call centre

March 21, 2026 at 6:15 pm

Call Center Employee Tries To Help An Angry American Customer, But He Gets Really Upset Because The Call Center Is Overseas

Woman with a headset on working in a call center

For some people, American English and UK English are completely different.

March 7, 2026 at 7:21 am

Copywriter Had Worked His Way Up From An Entry-Level Position, So When An Old Coworker Tried To Rope Him Back Into Customer Call Handling, He Quickly Took Action

A team working in an office

She played with fire; she got burned.

February 10, 2026 at 12:35 pm

Call Center Employee Had To Call Another Center To Resolve An Issue, But The Transfer Journey They Went Through Proved Too Much For One Call Handler

Guy shouting down a phone

It seems to have really got to one guy.

December 29, 2025 at 6:55 pm

Tech Support Helped A Distressed Customer, And Explained That This Wasn’t An Issue He Could Fix. But The Customer Wouldn’t Take No For An Answer.

Pointing a remote at a TV

This caller needs help.

December 29, 2025 at 12:15 pm

Insurance Company Employee Received A Call Trying To Get Access To The Account Of An Older Man, But The Caller Was A Middle-Aged Woman

A man in a headset working at a computer

That wouldn’t be okay.

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