Tag: phone support

September 19, 2026 at 7:35 pm

Their Department Was Reassigned to Tier-3 Technical Support Over Night—Then Their Manager Denied All Training and Demanded SLA Compliance

smiling employees in a call center wearing headsets

“Me first and then customer” – this oughta do well.

March 28, 2026 at 11:23 am

Man Received A Call From An Upset Customer Who Kept Getting Logged Out Of Her Account, So He Investigated And Laughed When He Figured Out The Problem

computer screen with the text "sign in"

It wasn’t a site error, but a user error.

March 8, 2026 at 1:23 pm

Call Center Technician Tried To Troubleshoot A Customer’s Phone, But The Caller Refused To Explain The Problem And Just Kept Saying That His Phone Wasn’t Working While Yelling Profanities

Man rubbing his eyes at a call center computer because customers can be rude

This is life in a call center.

January 20, 2026 at 1:35 pm

Chat Support Supervisor Is Reassigned To Phone Support, So The Company Loses Their Only Client And Goes Out Of Business

closeup of online chat support employee typing on laptop

One big mistake can be the end of what used to be a successful company.

September 6, 2025 at 3:47 am

Employees Hired For Chat Support Are Told To Do Phone Support Instead, But The Boss Also Refuses To Train Them On The New Protocols

smiling employees in a call center wearing headsets

The supervisor should do what will make the client happy not what will make him happy.

Page 1 of 1