You’d think that nowadays most people would know the basics about technology, but alas…

In today’s story, we learn that some people don’t see the point in having an e-mail… So they just make up fake ones! And retail workers have to deal with it!

It’s not fun.

Let’s read the whole story.

What do you mean I need a real gmail?!

Customer walks in and needs some help with her Apple ID, and she has her password written down, which is a miracle by prepaid cellphone standards, so my coworker tries to help her out for a bit to no avail.

Coworker: I’m trying to reset your apple ID, so you’ll have to check your gmail first

Her: What do you mean? I dont have a gmail…

Coworker: Well, you need one when you create your Apple ID, and it’s listing a gmail right here

Her: Oh that’s not a real gmail

Coworker: …what?

It was a baffling situation.

Her: Yeah I made that gmail up it doesn’t actually exist

At that point even I looked over and my coworker and I exchanged looks that basically said “how stupid can you be.”

If this was some old lady that didn’t understand technology that would have been a bit more acceptable, but this was a teenage girl who was somehow tech illiterate in 2018.

Coworker: Well theres nothing I can do without a real gmail

She didn’t get it.

Her: But I can’t use it! It’s useless and I just bought it! Can I return it?

Coworker: Yeah, but you’d have to go back to the store you bought it at

Her: Why?! That’s too far! I need to return it because it doesn’t work!

Me: Well it does work, because you do have service and stuff it’s just your Apple ID needs a real gmail to work, I’m not sure why you’d put in a fake one

Her: I can’t download anything though so it’s useless! I just bought it earlier today, can’t I return it?

Wait for it…

Coworker and I looked at each other again, knowing this would just go in circles

Coworker: Yeah but you’d have to go back to the original store. Unfortunately, there’s nothing I can do now, but you do have 7 days to return it.

Her: …fine! First thing tomorrow I’m going back to that store to return it.

She left in a huff (as is tradition)…

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And we couldn’t help but feel sorry for the poor workers she was going to yell at tomorrow when she found out the phone was a final sale, no exchanges or returns allowed, as was clearly indicated on her receipt.

Let’s see how Reddit reacted to this.

Wow.

It’s hard to believe.

That’s a good idea.

My thoughts exactly.

Another reader chimes in.

Most people have Gmail, though.

Tech illiteracy is alive and well.

If you liked that post, check out this story about a guy who was forced to sleep on the couch at his wife’s family’s house, so he went to a hotel instead.