People who work in customer service quickly learn that logic is optional in many conversations.

One customer’s request for cat food turned into a full-blown emotional crisis, one that somehow became the employee’s responsibility to solve.

Read on for the full story.

the cat food lady

Today’s weird interaction was a woman on the phone calling about cat food.

I looked up her cat food on our hand held, it wasn’t good enough.

Despite this, the associate still did their best to help.

We weren’t busy so I put her on hold and went and looked and came back and reported what cat food in the brand she asked for that we had.

Her: The cat won’t eat wet food. Did I say I wanted wet food?

Me: Oh I wasn’t aware that brand made dry food, let me go look again.

But when he reported the bad news, the customer started to come unglued.

I walk back over to pet food and shockingly we don’t have the dry food and I go back to the phone and let her know we don’t have any.

Her: Well you’ve been out for months. How are YOU going to fix this?

He tries to be as diplomatic as possible.

Me: .. gives her the hours and number for the guy who does the ordering and telling her how to connect with him directly…

Her: But what about right now? What are you going to do for my cat now?

Me: (repeats what I said.)

Then the customer crossed a line.

Her: So I guess I’m just going to have to starve my cat to death then since you won’t help me.

Me: I am definitely not going to help you with that ma’am, you have a nice day.

I hung up and I am never answering the phone again. Ever.

Sounds like a good decision after this interaction.

What did Reddit think?

It’s like all customers are playing by the same psychotic handbook.

This woman doesn’t exactly sound like a competent pet owner.

Some people truly just love to complain.

They’re an hourly employee, not a divine being.

Let’s hope this lady is a better pet owner than she is negotiator.

But that’s highly unlikely.

If you liked that story, read this one about grandparents who set up a college fund for their grandkid because his parents won’t, but then his parents want to use the money to cover sibling’s medical expenses.