I can only imagine that the day before Thanksgiving has to be pretty crazy in grocery stores.

Personally, I make a point of not waiting until the last minute to shop, but customers who do wait are probably pretty stressed out about getting everything they need and getting it quickly.

That’s what happened in this story when an irate customer was unreasonably angry about waiting a couple minutes.

It really backfired for her when the manager came to help.

Let’s read the whole story from the manager’s point of view.

Breaking the chain with disrespectful customers

I have recently been promoted to a manager in a grocery store, not the main one but still responsible for a lot.

I have worked for this grocery store for 6 years, and in my time have had to deal with some pretty bad customers, as well as spineless managers.

One time a customer yelled at me over our coupon policy, cussing and everything and the manager at the time just gave them what they wanted.

Ticked me off so badly.

It was a busy day at work.

Well on Wednesday (the day before thanksgiving) We were busy as all hell, obviously.

One of my checkers was ringing up a massive order for this lady, and accidentally rang up too many of an expensive item, and locked up her register when she tried to void the item.

She calls for management service, which is only me at this time and it took me a second to get there because I was helping another customer.

The customer was really impatient.

By the time I get there the lady is screaming at my checker. Lets call her CL.

CL: I have been shopping all god damn day and this is ridiculous I cant be waiting here because you messed up.

The checker was close to tears, having been there all day and then having to deal with this lady.

I come up and apologize for the wait (which was two minutes, if that) explaining I was with another customer and that I was more than happy to help (all it required was a simple key flick).

The customer still isn’t happy.

CL, however, was not done and continued to berate the checker, calling her a “freaking idiot.”

I have had enough, this is unacceptable and unwarranted and I tell her she needs to calm down.

She then starts yellig and swearing at me.

I am having none of this.

She decided to teach the customer a lesson.

I cancel her transaction, and tell her that we will be refusing her service because of the verbal abuse she has been giving me and my employees. I put all her groceries back in a cart and push them away from her.

CL freaks out and yells some more, at which point I pull out my phone and say if she doesn’t vacate I will call the police.

She glares at me, threatens to write corporate and leaves, with no groceries.

This was definitely the right thing to do.

I believe I did the right thing, standing up for my cashier; that lady had no right to act that way and luckily for me my Store Manager refuses to put up with that nonsense so I know he will have my back.

Several other customers in line came forward and said I did the right thing, which made it even better.

I bet the cashier was really grateful too. She did the right thing by kicking the customer out.

Let’s see how Reddit reacted to this story.

This person applauds what his manager did.

A pizza employee weighs in.

It really would be great if customers were rewarded for being polite.

Everyone thinks she did the right thing.

Cashiers shouldn’t have to put up with irate customers.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.