Some customers seem determined to stay angry no matter how hard employees try to fix the problem.

This cafe worker dealt with a rude customer during a packed lunch rush at a busy franchise location. From the second she walked in, the woman acted impatient and nasty toward the staff.

But things got worse after he accidentally brought her coffee in the wrong kind of cup.

The woman explained that a disability made it difficult for her to hold cups without handles, but she never mentioned that while ordering. So the employee immediately offered to fix the issue and carefully poured the drink into a handled mug for her.

That still didn’t make her happy.

She complained that transferring the coffee ruined the presentation, but then refused to wait for the baristas to remake the drink from scratch.

Read on to see what how he handled it.

AITA for telling a customer I don’t feel sorry for her?

I(19M) work at a very busy cafe. The cafe I work at is a very large franchise, and the one I work at is located right next to the biggest hospital in my city. So, we consistently get elderly people, disabled people, sick/injured people coming in.

The store gets very busy during breakfast and lunch hours.

Around the lunch rush earlier today, a middle-aged woman came in and ordered a coffee and some food. From the get go, she was rude and impatient with the entire staff.

The woman wasn’t a fan of the coffee cup.

When I brought her coffee over to her table, she glared at me and called me asked me if I was, “Thick in the head,” because she asked for her coffee in a mug that had a handle, and I had brought her coffee in a glass with no handles.

Apparently, she had some sort of physical disability where her hands and fingers aren’t flexible enough for her to easily wrap her fingers around cups that don’t have handles, but her disability was not that noticeable to me, and she never specified what kind of cup she wanted us to make her coffee in.

I asked her if she wanted me to transfer the coffee into a mug. I poured her coffee from the glass to the mug and brought it back to her table, but she just started complaining that I had ruined the presentation of the coffee buy pouring it into a new cup.

He tried everything he could, but the lady wasn’t cooperative.

I then asked her if she wanted the baristas to remake her coffee from scratch to which she slammed the table and started screaming about how she’s waited long enough for her original coffee, (even though the wait was really only a couple of minutes) and she didn’t want to wait for the coffee to be made a second time.

At this point, I started to get visibly annoyed and told her, “You can either drink the coffee you have now or WAIT for our baristas to make you a new one. If you can’t wait 5 minutes for a new coffee to be made then I there’s nothing I can do for you.”

She then accused me of giving her attitude and having no respect for the elderly and disabled. She started rambling on about her life story and the struggles of being and old disabled woman. All the while, I had a line of 10+ customers waiting on me to serve, because I had to waste all this time catering to her demands and listening to her insults and complaints.

I couldn’t afford to waste anymore time catering to her so I just scoffed and said, “I’m sorry, but I don’t care. And I don’t feel sorry for you,” and went back to serve at the counter.

AITA?

Yikes! The woman sounds like she just wanted to be difficult.

If you enjoyed this story, check out this post about a woman at a ceramics study who is mistaken for an employee and asked about party bookings.

Let’s check out what the folks over at Reddit think about customers like this.

According to this comment, the woman overreacted.

It is common sense.

This reader is disabled.

So true!

He probably shouldn’t have actually said that part out loud to a customer.

But, at the same time, it’s pretty easy to understand how this woman pushed him over the edge.

He tried fixing the problem multiple different ways, stayed patient through the insults, and still got stuck listening to complaint after complaint while the cafe filled up behind her.

Some customers really do test every ounce of patience a worker has left.