A manager’s wrong decision can easily destroy a customer’s positive experience.

The following story involves a woman who tried to help her table by plating and serving a dessert that had been delayed.

But her manager stepped in and made a scene by taking the dessert away.

The situation left both her and the guests feeling awkward and frustrated.

Let’s take a closer look!

My manager gave my table free desert (w/o telling me) didn’t enter it in the computer but I GOT AN EARFUL FOR HIS MISTAKE

We are chatting next shift to “iron out the kinks in my server skills.”

But there is more. The dessert was entered in late and the kitchen staff was MIA.

So I went back into the kitchen. I plated it myself. I brought it to the table.

This server had to take the dessert from the customer’s table.

My manager came up to tell me that is illegal in the service industry.

He apologized to the guests for this huge mistake I had made.

Or whatever. So I had to take their dessert off the table.

The customers wanted that dessert.

She hates how her boss acted.

I threw it away.

I waited another 15 minutes for the cook to make a whole new one.

The customers looked embarrassed for how horrible my boss had just acted.

I hate him.

Let’s check out the comments of other people on Reddit to this story.

This person is curious.

This user shares their personal thought.

What a weirdo, says this person.

Finally, we want to know, too…

Nothing ruins dessert faster than a manager with bad timing.

If you enjoyed this story, check out this post about a cashier who was on break when she was physically dragged back to the register by a customer.