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Usually when you get an email that doesn’t make much sense, you just delete it as spam and move on.

In this story, a lady got an email that gave her very detailed instructions on how she is supposed to log her available hours into their system.

Unfortunately, she does not, and never has, worked for or through that company, so she was quite confused. A few hours later, the sender realized their mistake and sent a follow up email letting her know.

Check out the full story below and see what you think of this simple example of mistaken identity.

No really, I don’t.

Ok, so I am on a disability pension, so don’t work, but I received this email.

Let’s see what she received.

Hi

Thank you for the work you do. It’s the reason our Agency has become the largest of its kind, operating for 34 years across Australia and New Zealand. This is a true partnership between the Agency, our contractors, and the clients who need a helping hand at home, and you make it work.

Seems like a SPAM email so far.

We need your help with one thing.

Remember, our work is regular weekly bookings. You hold permanent jobs with your clients, and the jobs board is just there to help you find more regular clients for your roster.

What is this email even saying?

Recently, cleaners have told us there’s no work on the board. This usually means we’ve recruited too many cleaners in an area.

We decide where and when to recruit using a report comparing how many cleaners want more work against how many clients are waiting, but that report is only as good as the availability you set, and right now, it isn’t reliable.

This is a really weird email.

Three things to fix:

The Friday reset. Every Friday night, your hours are set back to zero. When we send you the Friday text, reset your availability and tell us how many MORE hours you want to fill your roster. Do not include the hours you already have.

For each day, enter only the hours you want. Your availability is set day-by-day, and we need to know how many MORE hours you still want each day — not the jobs you already have.

Whomever sent this email thinks that this person works through their agency, it seems.

If you already have 4 hours on Monday and want one more 3-hour client that day, set Monday to 3, not 7. Counting existing work makes the report overstate how many cleaners are free, and we stop trusting it.

If you don’t want any more hours, leave your hours as nil.

When we can’t trust the report, we recruit by client demand instead, which can leave you short of work.

Well, they realized their mistake.

Too many cleaners will leave you and other cleaners short of extra work; too few means clients don’t get a call quickly and go elsewhere.

I got a second email a few hours later saying “oops.” Which made it funnier in my opinion.

Just like dialing a wrong number on a phone, people can type in the wrong email address on their computer. That seems to be what happened here.

Let’s see what the people in the comments think of this funny story.

If you enjoyed this story, check out this post about an employee who quiet quit, then quit for real, following a no-overtime mandate.

Here is someone who had a similar thing happen to them.

This is straight up spam.

She doesn’t work there, so she doesn’t need this email. Personally, I would have just deleted it as spam, but this lady loved the funny story that she got out of it.

It is odd that a company like this would have mistyped an email address, though.