When policies change, frontline employees are often left to deal with the fallout.

One retail cashier found this out the hard way when one rude customer caused a dramatic scene over an outdated form of payment.

Read on for this tension-filled tale.

A customer said we had a ridiculous “money policy”

So I work in retail in the UK, and last year the UK got rid of all paper notes, replacing them with plastic.

A few days ago, I had a customer buy a duvet for £80 but handed me four paper £20 notes.

So when a cashier had the misfortune of denying the money, all you know what broke loose.

I explained I could not accept it.

Proceed to said customer AND the customer behind them in the queue having a go at me for refusing “good money.” They were having a go at me for our “company policy.”

The customers tried to escalate the issue to her manager, but she refused.

After about five minutes of ranting at me, they asked for my manager.

I refused, saying this isn’t a store issue—my manager can’t do anything. If you want to complain, may I refer you to the Bank of England.

The customers’ reactions to this varied.

The first customer paid on card instead.

The second customer threw everything they were going to buy on the floor and stormed out.

The trainee could hardly believe what she was seeing.

Oh, and the poor girl I was training up was standing behind me clearly traumatised.

Retail is fun!

This would be a frustrating moment for anyone in this cashier’s position.

What did Reddit have to say?

If this dissatisfied customer really wanted to make a difference, they would have gone elsewhere to complain.

The customer in this story may have had an ulterior motive here.

Some customers are absolutely shameless.

This customer and others like him have had more than enough warning to make their arrangements.

The term “good money” is highly debatable.

The rules may have seemed simple enough, but when has that ever stopped an entitled customer from making a scene?

Moments like these remind you just how wild the world of retail can get.

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