Retail Worker Tried To Honor A Customer’s Expired Coupon, But Instead Of Being Grateful, The Customer Decided To Cause A Scene Instead
by Benjamin Cottrell

Pexels/Reddit
Some customers act like every inconvenience is a personal attack, even when employees are just trying to help.
One woman took her frustration to a whole new level when a simple raincheck mix-up turned into a full-blown meltdown.
The twist? The employees were seconds away from giving her exactly what she wanted!
You’ll want to keep reading for this one.
Woman gets mad because we honored a sale price
At the store I work at, if we have a sale going on but don’t have a product you are looking for, then we can write you a raincheck.
When the product comes in, we call you, and you can come in, present your raincheck slip, and receive the item for that sale price.
An important thing to note is that it is written clearly on the slip that it expires 30 days from the date issued.
And that’s where the whole debacle started.
Now, the customer comes in and presents a raincheck to the coworker.
She comes over to me (in the back on a break) and says that she brought it in, but it’s well past expired. She asks what she should do.
Our manager is on vacation, so she doesn’t want to call and bother her and ask if she should accept it anyway.
I tell her it’s expired, so she shouldn’t give her the sale, but she can override it if she wants to.
So the employee decides to do a kind thing for the customer and honor the raincheck anyway.
I come out with her at this point.
Coworker: Okay, so this offer is expired, but I will give it to you this time.
But the customer doesn’t respond the way the employee expects.
Customer: It’s not my fault you guys never called me!
Coworker: I understand, that’s why I—
Customer: Where is (our manager’s name)?
Coworker: She is not here.
Customer: Who is in the back?
Coworker: No one.
Customer: This is ridiculous! I’ll be calling customer service. I shouldn’t be punished because no one called me to tell me it’s in!
The customer is making a huge scene at this point.
At this point, she’s drawing attention from other customers and storms off.
As she is walking out, the coworker shouts, “HAVE A NICE DAY!”
She’s quite a loud and outspoken person, so it had a bit of attitude to it—but it was still nice for her.
This woman comes back in the store just to reiterate that she will be contacting our superiors.
The employees couldn’t help but laugh about what had just gone down.
The coworker just said okay, and we all had a giggle about it later because, like… we were going to give her the sale price.
Some people are just crazy, I guess!
And, as every retail worker knows, you can’t argue with crazy!
Redditors are sure to get a kick out of this one.
Arguing seems to be a sport for some customers.

This worker had a very similar experience.

Some customers ends up taking things way too far.

This commenter does their best to understand where this customer is coming from.

If this woman had slowed down to actually listen, she would have realized the employees were prepared to give her exactly what she wanted.
Some people just don’t want solutions — they want chaos.
If you liked that post, check out this one about an employee that got revenge on HR when they refused to reimburse his travel.
Categories: STORIES
Tags: · annoying customers, bad customers, customer service, discounts, expired coupons, FUNNY, grocery stores, picture, raincheck, reddit, retail, sales, tales from retail, top
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