January 27, 2026 at 5:45 am

Customer Refused To Wear A Mask To Their Doctor’s Appointment, And Even Yelled At The Customer Service For Banning Them

by Sarrah Murtaza

Woman in mask working in office

Pexels/Reddit

Who would have thought people could risk their lives to diseases just because they don’t feel like wearing a mask?

This guy shares how a customer refused to wear a mask and created a whole scene around it.

Check out the full story.

You’re telling me I have to wear a mask to go to a doctor’s office?

Background: I work in a customer care center that works strictly with private clinics who have several locations.

We typically schedule and cancel appointments, relay messages to the medical staff and give out directions.

This is where it gets interesting…

I work with a client that has several clinics that do dermatovenerology. Right now we have a lot of calls concerning COVID-19 protocols.

C- Customer

Me: Hello, this is loleetahaze with scheduling, how may I help you?

C: Hey, do I need to wear a mask to be seen by a dermatologist?

Me: Yes, ma’am. Our protocol states that-

UH OH…

C: Well, I don’t need to wear one. This is a free country.

Me: This is a protocol by the government, you cannot be seen without a mask on.

C: You can’t tell me what to do! I will pass out if I have to wear a mask for more than 15 minutes(I did pull up the chart as I always do with anyone calling. This person is 35, no health conditions). You might need to read up on some studies that say they are harmful.

Me: I am sorry you feel that way, ma’am, but as of right now we are not allowed to-

The customer was really against the SOPs!

C: You’re not allowed to tell me what to do! So can I come to the appointment or not?

Me: Not without a mask no.

C: **** you then, I’m not coming.

But it doesn’t end there. She tried to come into the appointment, had no mask, front desk won’t let her in.

Starts cursing them out, gets in the car and calls the customer care call center again and as my luck would have it, I picked up the call.

Me: Hello, this-

They go on and on about this!

C: Are all of you retarded over there?

Me: I’m sorry, ma’am?

C: I just came into my appointment and they won’t let me in.

Me: What seems to be the problem, ma’am?

C: They are making me wear a mask. You cannot make me do anything against my will! That is tyranny.

Me: Yes, but our protocols-

C: You know what, I’m going to call the department of health and call your superior, see how you like that, you little moron.

That’s INSANE!

Me: It’s not a problem, ma’am. I will transfer you to the doctor’s office right now. (I pull up the chart, see her preferred doctor and transfer her)

So our dear patient discovered that if you play stupid games, you play stupid prizes. The doctor knew who she was as the front desk told him.

He dropped her as his patient and barred her from the clinic.

He knows what he was doing!

If I could get through to her, I would tell her that yes, the government can tell you what to do, not just wear a mask.

Try speeding or drug possession or littering. And this shouldn’t be a government mandate, it should be you having some empathy in a deadly pandemic, you uncultured sociopath.

GEEZ! That’s so frustrating!

Why would people risk their life like that?

Let’s find out what folks on Reddit think about this one.

Exactly! This user knows this customer had some serious issues!

Screenshot 2026 01 05 163152 Customer Refused To Wear A Mask To Their Doctors Appointment, And Even Yelled At The Customer Service For Banning Them

This user knows how certain things work!

Screenshot 2026 01 05 163204 Customer Refused To Wear A Mask To Their Doctors Appointment, And Even Yelled At The Customer Service For Banning Them

That’s right! This user applauds this guy for holding it together all this time!

Screenshot 2026 01 05 163212 Customer Refused To Wear A Mask To Their Doctors Appointment, And Even Yelled At The Customer Service For Banning Them

This user thinks this customer is absurd!

Screenshot 2026 01 05 163120 Customer Refused To Wear A Mask To Their Doctors Appointment, And Even Yelled At The Customer Service For Banning Them

This user thinks masks should be a compulsion!

Screenshot 2026 01 05 163130 Customer Refused To Wear A Mask To Their Doctors Appointment, And Even Yelled At The Customer Service For Banning Them

Someone’s being really creepy here!

If you liked that post, check this one about a guy who got revenge on his condo by making his own Christmas light rules.