When you work for a company, you need to be able to get along and work well with everyone, but some people seem to just want to make that impossible.

What would you do if your coworker complained that the documentation in your tickets wasn’t clear enough, even though you always gave all relevant details?

That is what happened to the worker in this story, so she started putting in extremely detailed notes, but the coworker then complained about that too. Fortunately, the manager realized that it was the coworker who was just causing problems and put her in her place.

Sometimes it is hard to get along with coworkers, but it is helpful to keep records of interactions and always do your best. Read through the full story here and see what you think of what happened.

Can’t find the documentation? I’ll make it easy

I love my supervisor, but her assistant can be a little much. The work I do is date and time stamped on issues, so all comments has my name the date and the time. Great system for tracking things.

Documentation is important in many jobs.

I had made a phone call for information and updated the comments with what I was told. The assistant was going to send out a letter concerning the issue and didn’t see the documentation on a call I made.

When I pointed out exactly where it was documented she decided to double down and make an issue out of it not being in the correct format since it was so easy for her to overlook.

She should have been more careful with what she asked for.

Ok. I’ll make sure that doesn’t happen again. So, now I type out the entire notes needed on a word doc and just cut and paste it line by line and word for word of what was said. And since I want to be clear, each sentence is an entry. Then I type continued cut/paste the next line.

Now instead of something easily seen on 1 screen she needs to scroll up and down to get all the information she needs. Its been time consuming for her and she’s not happy about any of this.

Now the assistant is complaining about the documentation again.

Editing to add the compliance fall out: I had my quarterly touch base with my supervisor yesterday where we went over a couple issues. One of the issues was that her assistant felt I needed to be a little less wordy in my documentation.

I expressed my confusion over this and pulled up the back and forth email where assistant wasn’t able to locate something that was clearly documented. It included the screen shots of where my notes were located and the time and date added so there was no doubt that the notes were there and overlooked.

It is good that the manager recognized what is going on.

I said that since assistant didn’t offer any suggestions, I took it upon myself to problem solve and provide documentation as clearly as possible.

My supervisor checked off the issue as closed while saying that the assistant was getting exactly what she asked for. One sentence per entry couldn’t be any easier to follow.

The assistant’s review didn’t go as expected.

Coworker’s touch base: The coworker had her quarterly touch base, and since we aren’t friends I’ve gotten this second hand from 2 people. She thought she was going to be thanked for bringing this to boss’ attention and told what correction action I was going to have to take.

Instead, she was told that her inability to be flexible enough to work with everyone on the team caused this issue. Boss considers this issue closed and doesn’t want to have this happen again.

This lady can’t talk her way out of it.

She was all smiles and head nodding during the meeting saying she understood how I could have misunderstood what she was asking, which boss cut her off by sharing the copies of the back and forth emails.

She then changed direction about how important it was to be consistent, to which boss fired back the the most important thing was to provide 100% accurate documents allowing her to put together the needed letters.

I’m sure she doesn’t miss the chit-chat.

Since we don’t work in an office setting and all communication is teams meetings and messages, the only thing I’ve noticed is she doesn’t have anything to say in meetings anymore.

The secretary was trying to make life harder for this person, but it really seems to have backfired.

Let’s see what the people in the comments have to say about it.

If the system was good, it should still be easy to search through the documentation.

This commenter wants to know if the secretary got in any trouble.

Now this would be funny, but expensive.

If you enjoyed this story, check out this post about a widow who returned to a store to thank employees for their kindness to her late husband.

The supervisor knew how to handle it.

This person wants another update on the story, though.

The secretary should have worked to find a way to get the documentation she wanted, not just complained. Good communication can help to avoid these types of issues.

Fortunately, this person had a great manager who handled the situation well.