Working in retail means mastering the art of patience, especially when technology and customers don’t always cooperate.

When one customer refused to accept a simple explanation about promotional discounts, it was clear she was about to learn a costly lesson in the value of listening.

Read on for all the details!

Customer Accuses Me of Ripping Her Off, Almost Rips Herself Off

So I work at a convenience store and our pos system is in fact a POS, so sale prices have to be punched in manually.

They don’t register when items are scanned. This includes promotional discounts for buying more than one of a product.

This throws off the more difficult customers.

Now most customers understand this and don’t pay it any attention, however there are the odd few I have to explain this to.

One such customer refused my answer and demanded I rescan all her groceries because I’m “ripping her off.”

The employee tried to explain, but they may as well have explained to a brick wall.

I told her that this will actually increase her total cost because she wouldn’t be getting her discounts.

She doesn’t believe me, so I just do as she asks and scan everything the “proper” way, and she was livid when her total was higher.

So as any self-respecting employee would do, they call their manager.

I end up pawning her off on the manager who explains the exact same thing I had earlier.

She gets her original price, and wastes about an hour of her life arguing in a convenience store.

Just trusting the employee who knew best would have saved a lot of time here.

Redditors chime in with their thoughts.

Some customers just can’t be reasoned with.

Never mess with a retail worker who’s had a long day.

This fellow customer service worker wouldn’t put up with these shenanigans.

The only thing this customer gained was a higher bill and a bruised ego.

Maybe next time she’ll realize that fighting the system isn’t always the smartest way to save a buck.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.