April 14, 2025 at 2:21 am

Customer Stops To Help An Elderly Couple With A Heavy Box, But Then Another Customer Assumed They’re An Employee And Things Get Tense

by Jayne Elliott

man and woman put box in car trunk

Shutterstock/Reddit

If you saw someone doing something nice for someone else at a store, would you assume the nice person worked at the store?

A lot of people seem to assume that, but there are really nice people out there who are happy to help for no reason except to be nice.

However, these kind people are not about to help someone who is rude and entitled, like the angry customer in the parking lot in this story.

She falsely assumed a kind customer was an employee, and when he refused to help her, nothing went her way.

Some assembly required. Good luck.

This happened several years ago.

I was the night time charge nurse over the ICU.

I’d just finished a 12 hour shift at my hospital that had turned into a 14 hour shift because of a rapid response right before shift change.

(Patient responded well).

I was exhausted and had to return for a 4th shift in 9 hours.

He stopped at a local big box store.

All I wanted were some items to drop in the slow cooker so I’d have something to eat when I got up tonight.

I stopped at a well known big box store that sells groceries, clothes, electronics.. the works.

I’m wearing royal blue scrubs, a name badge with a big RN under it and forgot to take my stethoscope off so it’s hanging around my neck.

The employees here… well… don’t.

An elderly couple caught his eye.

As I’m walking towards the store I see an elderly couple struggling to load a large box in their SUV parked at the front of the store.

And I mean old. 90+ Shaky hands.

Teetering around with limited mobility.

The kind I see with a med list 3 pages long… no way would his hips take the weight without snapping… and I’ve worked enough tonight.

I approach quickly and address the female half of the couple offering help.

The couple seemed nice enough.

It was gladly accepted and I got their TV loaded with very little difficulty.

It was more cumbersome than heavy.

I’m chatting with the woman who is explaining it’s a gift for their son and her husband hadn’t wanted to wait for help.

(I’d wondered why an employee wasn’t helping.).

That’s when it happened.

I will be RN.

She will be EB for entitled broad.

Another woman was trying to get his attention.

EB: hey. Hey!

Startled, We stop our conversation and look over.

It’s a lady in her 50s dressed in a cheap looking beige pant suit with a get your manager hairstyle standing about 15 feet away with a hand on her overly broad hip.

EB: IF you are ABOUT done. I need help over here.

She then points to her cart with two boxes of bookshelves.. some assembly required.

I realize she thinks I work here.

He tried to explain.

RN: Oh Sorry. I don’t work…

EB: You are already making me late! Just get it done! …and DON’T scratch my paint up.

The elderly lady and I exchange looks of disbelief and I try again.

RN: I don’t work he…

EB: Just get it done!

There’s an even bigger problem.

She then steps away from her cart to grab her purse grumbling about “Freaking idiots” and is digging for her keys when the cart rolls further away and one wheel goes off the curb.

The entire uneven load causes the cart to topple over.

I instinctively jump forward to try to prevent everything from falling…

I was unsuccessful.

EB is furious!

EB, who has now turned to see her particle board bookshelves spilled out on the cement.

Corners of the boxes crushed and one has torn open with a few pieces and packaging now exposed.

EB completely loses her mind and becomes a raging thunderstorm.

EB: What the heck! You freaking moron! Pick them up! Gosh darnit. Freaking… I’m going to have you fired! You owe me new bookshelves! And I’m late!

At this point. I’m done.

RN: Pick them up yourself! I Don’t Work Here!

He gave EB a piece of his mind.

I then turn to go inside when I feel her grab my sleeve and try to yank me around.

I jerk my sleeve out of out of grip and turn to face her now violently red face.

She opens her mouth to start screaming again but I put my finger in her face and say…

RN: No! Don’t touch me! Shut the hell up! I do not work here, and even if I did. I’d quit before I help you clean up your stuff!

EB stands there speechless. Mouth opening and closing. Sputtering in shock that I’ve dared raise MY voice at HER.

EB took another approach.

That’s when the manager and an employee come out.

As EB sees the manager and finds her voice.

EB: Are you the manager? This man damaged my bookshelves and is refusing to pay for them.

I just stare in shock. Seriously?!

Having realized that a man in bright blue scrubs with a stethoscope and a big RN badge really doesn’t work here.

Instead of apologizing, she chooses to double down on the craziness and now accuses me of breaking her stuff.

The man he helped earlier defends him.

Before I can voice my denial the elderly gentleman I’d helped earlier steps in and explains the situation to the manager.

EB is still voicing complaints but the manager realizes the real situation and apologizes to me and the couple.

I’m still standing by watching angrily as the manager deals with EB and inspects the bookshelves. They are not damaged.

He offers her two new boxes but EB is now done with the whole situation.

She says no.

She’s already to late because of me.

Just glares over at me and says to the manager

EB: Just load them. I’m already late enough because of this!

The older lady stops to thank him.

The manager and employee then lift the boxes up and get them wedged into the ladies car.

As I shake my head and go to enter the store I’m stopped by the elderly lady I’d helped earlier.

Lady: Sir. Thank you so much for helping us with the TV. I’m so sorry some people are so rude.

She then reaches for my hand to shake.

As she folds both her fragile hands around mine, I can feel something in her palm she’s giving me.

Lady whispering: Don’t look yet. Wait till she leaves.

The older lady got her revenge!

I slide the package into my scrub pocket and Lady walks away.

EB then gets in her car and (without apologizing or thanking anyone) peels out and drives away.

I finally enter the store to grab my food items and when I reach in my pocket I pull out a plastic bag with a bunch of screws and hardware.

I realize immediately that the sweet little old lady took advantage of the commotion to steal the hardware out of EB’s ripped box.

I couldn’t believe it.

I had the biggest grin on my face as I did my shopping.

And I have a new petty revenge hero to idolize.

This story proves that some people can be so sweet and others can be so, well, deserving of revenge.

Let’s see what Reddit had to say.

This person was expecting a different ending.

Screenshot 2025 03 27 at 2.29.25 PM Customer Stops To Help An Elderly Couple With A Heavy Box, But Then Another Customer Assumed Theyre An Employee And Things Get Tense

Another person found the story hilarious.

Screenshot 2025 03 27 at 2.29.12 PM Customer Stops To Help An Elderly Couple With A Heavy Box, But Then Another Customer Assumed Theyre An Employee And Things Get Tense

Another person loved the revenge.

Screenshot 2025 03 27 at 2.28.51 PM Customer Stops To Help An Elderly Couple With A Heavy Box, But Then Another Customer Assumed Theyre An Employee And Things Get Tense

I hope I’m this cool one day too!

Screenshot 2025 03 27 at 2.28.38 PM Customer Stops To Help An Elderly Couple With A Heavy Box, But Then Another Customer Assumed Theyre An Employee And Things Get Tense

Three cheers for the little old lady!

I just love stories like this.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.