Genuine human connection has the power to break through even the most stubborn language barriers.

During a hectic shift at a mall store, one retail worker helped a man who didn’t speak English find the perfect Christmas card — and the man’s gratitude stuck with the employee for years after.

You’ll want to read on for this one!

Kind Customer

Back when I worked in the terrible mall store, I met this man who was looking for a Christmas card for his nephew.

But this wasn’t a typical customer.

I greeted him, and it was obvious that English was not his first language.

He could have been anywhere between thirty-five and fifty—my guess would be mid-forties or so?

The employee enjoyed his demeanor, so they did their best to provide the best service they could.

He was a small man, a little frail, and he had hollow cheeks and a beard and a little toque. He gave off a sweet, gentle vibe.

I tried my best to help him, though it was a bit difficult with the language barrier.

It became clear the two wouldn’t be able to communicate easily.

He asked, “Spanish?” I shook my head and apologized. “French?”

As a Canadian, I’ve taken twelve-ish years of French lessons, but can I remember a word of it? Nope!

I smiled, embarrassed, and said, “German?” No luck.

However, despite the barrier, they soon found some common ground.

Despite our language woes, he managed to tell me that his nephew likes Star Wars.

I showed him where the Star Wars Christmas cards were, all the while trying to be as kind and courteous as I could.

They empathized with this man and what he might be going through.

I understand what it’s like to be in a country where you can’t speak or understand the language—I know it can be stressful, and that sort of situation doesn’t improve when someone is impatient or condescending with you.

The customer definitely took notice of the employee’s kindness.

With all that in mind, I excused myself so I didn’t hover over him. Before I went, he said (in broken English), “Thank you for your kindness, thank you. I will never forget it.”

I don’t think I’d ever felt the joy of the season quite like I had then.

I saw this fellow a few times after that, but he didn’t recognize me.

There’s nothing like a positive interaction to brighten your day.

Redditors weigh in with their thoughts.

What many people don’t understand is that you don’t have to be perfect — you just have to try.

Technology is great when it’s used for good.

When you’re used to bad customers, the good ones really stand out.

To a typically mistreated retail worker, a simple thank you goes a long way.

If you liked that post, check this one about a guy who got revenge on his condo by making his own Christmas light rules.