A customer expecting special treatment is nothing new, but when that customer crosses the line and insults an employee’s own family, things quickly escalate.

One employee, fiercely loyal to his grandfather, refused to tolerate the mistreatment and made it clear that respect for his family came first, even if it meant telling the customer to leave the store.

Read on for the full story.

If you insult my family, we don’t need your business

I’ve been working the past few years for my family’s company that my grandfather founded.

I was helping a customer who claimed that his ex-wife worked at one of our other locations.

Soon the customer tried to exploit this connection for his own gain.

As I was showing him some of our products, he asked if he could get an employee-family discount.

I told him that since he was no longer married to a woman who no longer worked for the company, I could not offer him any discounts other than the company’s standard quantity-based discounts.

So that’s when things took a nasty turn.

The customer said, “That’s what I expected from what my ex-wife told me.”

I asked him what he meant by that, and he responded by calling my grandfather a series of ugly names — and that’s where I cut him off.

The employee wasn’t going to stand for this mistreatment.

I told him, “Look, our company makes plenty of money and we’re not going broke if I don’t make this sale. I don’t have to stand here and listen to you speak that way about my grandfather, this company, or the rest of my family. I’d like you to leave my store now.”

Luckily, the manager had his back.

On his way out, he stopped by my manager’s office to complain.

I overheard my manager telling the customer, “Well, not4urbrains is right. Did you really expect that insulting the founder of the company would help you get a discount? Get out of my store.”

All this over a discount? That’s just sad on the customer’s part.

What did Reddit think?

Working with family can make you quite protective of your own kin.

Do customers really think employees were born yesterday?

What was this customer even thinking?

The employee stood up for his family, and the customer walked out empty-handed.

Respect should always come first.

If you liked that post, check out this post about a rude customer who got exactly what they wanted in their pizza.