December 10, 2025 at 4:55 pm

A Customer Got A Gross Surprise In A Crumbl Cookie

by Matthew Gilligan

people talking about cookies

TikTok/@emmaluhn3

Folks, prepare to get grossed out to the max…

A woman named Emma took to TikTok and told viewers that she found something gross/disturbing/unexpected in a cookie she bought from Crumbl.

cookie with a nail in it

TikTok/@emmaluhn3

Emma’s video showed her in a car with some friends and one of them held an open box with cookies in it.

The TikTokker zoomed in on one particular cookie and asked, “Is that metal? There’s not supposed to be metal in the cookie.”

box full of cookies

TikTok/@emmaluhn3

Emma looked at the cookie closer and realized it might be part of a woman’s acrylic nail.

In the caption, she wrote,  “Crumbl, we have a small issue.”

Yuck!

woman laughing in a car

TikTok/@emmaluhn3

Check out the video.

@emmaluhn3

@Crumbl we have a small issue #crumbl #crumblecookie #crumblecookiereview #crumblcookiesoftheweek

♬ original sound – Emma Luhn

Emma posted a follow-up video and said she got a whole new box of cookies from the Crumbl workers.

She said, “If that was a nail, that’s so gross. But we also don’t know, but the shape of it when they pulled it out looked exactly like a nail.”

Emma added, “I will still be eating Crumbl cookies. I don’t care.”

@emmaluhn3

Replying to @MoonLight ASMR🌛 Renea Moon #greenscreen 3:17 if u need a closer look

♬ original sound – Emma Luhn

Now let’s see what viewers had to say on TikTok.

This person left an honest comment.

Screenshot 2025 11 09 at 12.52.38 PM A Customer Got A Gross Surprise In A Crumbl Cookie

Another TikTokker chimed in.

Screenshot 2025 11 09 at 12.52.48 PM A Customer Got A Gross Surprise In A Crumbl Cookie

And this individual shared their thoughts.

Screenshot 2025 11 09 at 12.53.08 PM A Customer Got A Gross Surprise In A Crumbl Cookie

That was pretty nasty!

If you liked that story, check out this one about a couple who forgot to turn off their ice machine and returned home after 4 months to find their freezer had turn into a frozen cavern.