Customers who call for tech support sometimes stretch the limits of patience.

In this story, an ISP employee received a call from a client complaining that their wi-fi wasn’t working.

He tried troubleshooting for several minutes, but eventually discovered that the problem wasn’t fixable at the moment.

Check out the story below to find out more…

Where’s the Wifi

I work for an ISP that deals only in DSL-type connections.

No satellite or mobile services.

This employee received a complaint from the customer, saying his wi-fi isn’t working.

Client: Hello. Where’s the wi-fi?

Me: I’m sorry, sir. You’re going to have to be a bit more specific.

Client: I’m paying for this service! This is terrible. It hasn’t been here for about a week now! It’s usually right here on my phone. Where did it go?

He tried troubleshooting for about 10 minutes.

Cue about ten minutes of troubleshooting.

Me: Is wifi enabled on the device?

Client: Yes.

Me: Do you have any devices connected to the router via cable?

Client: Yes. My wife’s computer, and it’s working fine.

He suggested that the client connect using a spare router.

Until…

Me: Well, sir, the devices connected by cable seem seem to be functioning okay. So we should check if it’s an issue with the wi-fi functionality of your router. Do you have a spare router we could test with?

That’s when he found out that the client wasn’t even at home.

Client: Yes, but I can’t swap them now.

Me: Uhm… why?

Client: I’m not at home right now.

Me: Well, where are you?

Client: Mozambique.

Let’s read the responses of other people on Reddit to this story.

Lol. Here’s a good response to the customer.

This user shares another funny story.

Indeed, right?

Short and straightforward.

Finally, it doesn’t travel with you, says this person.

Tech support can’t fix a wi-fi problem at home if you’re calling from another continent.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.