There are some gyms that allow you to use any its locations if you are a member. Planet Fitness is one of those gyms.

So there should be no issues, right…?

Well, a woman named Keena posted a video on TikTok and sounded off against the popular fitness chain after she ran into some problems.

Keena said she joined Planet Fitness online because a location was being built near her home and she wanted to make that yet-to-be-completed location her home gym.

She added that she’s been going to other Planet Fitness locations while the new gym was being built and she’s never had any issues…until now…

Keena said she went to a different Planet Fitness gym and the manager there told her she wasn’t allowed to use the facility because her home gym wasn’t open yet. She told the manager that she’d been using different locations for a while with no problems but he still wouldn’t let her in.

Keena said, “If the access to all the other gyms isn’t until this home gym is open, it should say that. Make it make sense, y’all. But you know what? I’m just gonna go back home and do my Apple Fitness Plus, which I’ve had for the last few years that hasn’t had any problems with me. Right? I can just do it. It works.”

Check out her video.

@keenastar

Y’all Planet Fitness needs to make this make sense. This is ridiculous. Someone tell me something. #planetfitness #blackcard

♬ original sound – Keena

Keena posted a follow-up video and told viewers about what happened when another manager from the location that wouldn’t let her in got in touch with her to apologize and give her more information about what was going on.

@keenastar

Planet Fitness Update 3. Still work to do and clarity needed. Thank you all for your support on this matter, I appreciate you all. #planetfitness #blackcard #update #workout @Planet Fitness

♬ original sound – Keena

Keena posted another video addressing the situation and explained why she ended up canceling her Planet Fitness membership.

Take a look!

@keenastar

Planet Fitness Update!! More work to be done still! Thank you all so much. #planetfitness #blackcard #makeitright @Planet Fitness

♬ original sound – Keena

Here’s what folks had to say.

This viewer chimed in.

Another individual offered some advice.

And this TikTok user spoke up.

It sounds like they need to get their act together…

If you liked that story, check out this one about a Costco customer who got their cart stolen… so she hatched a plan to get it back!