Sometimes horrible customers aren’t worth the effort.

It’s better to cut ties with them and move on.

In today’s story, a bank manager is the one who decides to cut ties with a horrible customer.

He wasn’t about to take the verbal abuse, and the customer was in for a big surprise when he arrived on his business trip!

Let’s see how the story plays out.

Refund your overdraft fees? You got it bud.

I used to be an operations manager for a top 20 bank in the states.

I’ve moved on but for a while the job entailed speaking with customers who were very difficult.

So I get this call center rep who escalated the call to me and she’s sobbing.

This guy is beyond cruel.

He has $140 in overdraft fees in 3 days rebated to him.

He now has $70 more applied to the account today.

This guy has been a customer a whopping 2 weeks, so no, no one’s giving him any more money.

Hence, he threatens to sue, so I get to talk to him.

There are lots of people he would help out.

Now, I’m a sensible guy, and I’d like to believe a good person.

Single mom?

You’re getting your fees back.

Going through chemo?

You’re getting your fees back.

Hell, if you’re a broke college kid, and you tell me you just need the money back so you can eat?

You’re getting your money back.

This customer is very rude and demanding.

But this dude was a miserable piece of garbage and absolutely brutal in his insults.

He gets on the line and doesn’t even bother with any pleasantries.

So right off the bat he claims he’s taking us to court.

I try to explain how it happened and he yells me he doesn’t care, he’s not listening to me, and to give him his money.

I explain we have already rebates 4 fees and that’s more exceptions than we normally give, and we would not rebate further fees.

It gets worse.

He cuts me off and then proceeds to call me horrible, terrible gay slurs (I’m not gay, it was a weird way to go) describe me in multiple horrid intimate positions, and explained in great detail how he was going to do horrible things to my mother.

Like, for real. Over $70 bucks.

So, real inappropriate.

But hey, I aim to please.

So I say I think we’ve gotten a bit off track and ask if I can hold to talk to my boss.

This guy’s tells me to make it fast, he’s getting on a plane soon.

Time to take action!

Cue malicious compliance.

I pull the call record and e-mail it to legal and Corporate security asking if this can be defined as a threat against an employee and grounds for shutting down an account.

I knew the contact in legal and asked him to look at it right away.

He says to zero out the account and he’ll shut it down.

So I get back on the line and say:

“Sir, thank you so much holding. After speaking with my colleagues, the bank is willing to make a final exception and rebate the fees as a final courtesy. Giving you a zero dollar and zero cent available balance in your account.”

The horrible guy was in for a very bad surprise!

He hangs up.

I e-mail legal and they shut down his account immediately, no checking account, no debit card, and no Credit card.

This guy got off a plane in Chicago expecting to put cash in his account at an ATM, and seeing a direct deposit from his job, and found out he didn’t even have a bank anymore.

It got even worse for the former client.

And, even better, I got to read a follow up comment from a CSR that said he called back in, and this was a business flight.

His company didn’t give him a credit card. He submitted daily expense reports and they reimbursed him!

So he was truly stranded.

It pays to be nice.

This guy deserved what he got.

Let’s see how Reddit reacted to this story.

This person likes the way he handled this situation.

Another person has a couple questions.

He probably wouldn’t actually sue.

Another person rants about overdraft fees.

Kindness really does make a difference.

I feel sorry for whatever bank he goes to next.

No one wants to deal with a jerk.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.