April 7, 2025 at 4:49 pm

‘This is recorded for quality assurance.’ – It Seems So Obvious In Retrospect, But Most People Didn’t Think About This When Calling Customer Service

by Ben Auxier

SOURCE: tiktok.com/@alliebabie/

We’re so used to being listened in on by our devices, and yet there’s one time we probably don’t think about being recorded.

And it’s right after being told that we ARE.

Just listen to what TikTok user @alliebabie had to point out about customer service calls:

SOURCE: tiktok.com/@alliebabie/

“When you hear the message, ‘this is recorded for quality assurance,'” she says,

“That’s for when you’re on hold, too.”

SOURCE: tiktok.com/@alliebabie/

“So, like, if you’re on hold with a company, and it’s playing the little hold music, the company can hear that too, in the recording.”

@alliebabie

It just record the entire time you’re on the line, so if you’re mic is on they’re still recording 😅 #phonecalls #onhold #holdmusic

♬ original sound – Allison

Of course, there’s a risk to muting yourself:

SOURCE: tiktok.com/@alliebabie/

How much have you spilled to a stranger without knowing it?

SOURCE: tiktok.com/@alliebabie/

By the time you pick up, they know full well how mad you are.

SOURCE: tiktok.com/@alliebabie/

Oh well!

SOURCE: tiktok.com/@alliebabie/

Your call is very VERY important to them.

Please do not hang up.

If you liked that story, check out this video about a mom who reveals the inappropriate healthcare questionnaire her 13-year-old daughter got at school.