It’s no secret that older people sometimes get the short shrift.

But this story, a granny gets the best of a big bank.

Let’s see what’s in this vault.

Grandma also got the bank

Saw a lot of bank compliance so I had to post one from my grandma, she loved to tell this story.

So around 2011 my grandma had a fall and it messed up her leg.

After about a year of constant infection and other issues she got it amputated.

OK, one-legged granny. Sympathetic figure, right?

Because I was 17 and poor my grandma and I had a pretty cool deal.

I could use her car whenever I needed as long as I drove her to appointments, shopping etc.

I was down because, free car and she’d always get me lunch or something.

So after a few years we go to the bank.

We went every other week for her to get out cash.

Grandma always wanted to go into the bank and talk to people rather than use the ATM to withdraw.

Old-fashioned. Will it backfire?

No big deal she’s old and lonely so I’d wheel her in and we’d wait in line so she can make small talk.

We get to a teller she knows who greets her as usual, grandma knows her name and they do the small talk and we get to the withdrawal.

How will this convo play out?

Teller: I just need your license, Grandma

Grandma: Here you are (this was usual, she’d show it each time)

Teller: Sorry grandma we can’t accept this, it’s been expired for 2 years

Grandma: Well ya, I can’t drive, 1 leg remember, and I used it last week and the week before etc.

Teller: Sorry we can’t accept it

Um. Come again?

Grandma: Well let me talk to Bill, the manager

Teller fetches Bill who greets Grandma, they make small talk and he then tells her the same thing.

I ask if I can withdraw it for her, I show my license, same last name, I have an account there too that she had originally helped me get and her name was on.

No dice.

They don’t offer any other solutions just no.

So Grandma just smiles and says she’ll be back. I roll her outside and she apologizes that today will be longer than our usual 2 hour errand trip.

I didn’t have much to do so whatever.

Time is all he has. Let’s see what they’ll do with it.

We go to the DMV (same plaza) and spend 2 hours getting her a temporary ID (no photo) and wheel back over to the bank.

We roll in and Bill greets her but says he still can’t let her withdraw.

Probably assumed she’d try to just get a different teller.

Grandma: Not a problem, since these people treat your grandma, a loyal customer for 45 years like crap, gave her no warning they were changing policy and offered no help on a solution, close your account

I’m a bit skeptical but do what she says, I only had about $80 in it anyways

Alright, Grandma. What’s your master plan?

Bill: Threatening to close your account won’t let us withdraw your Grandma’s funds

Me: Not threatening, I want to close

Bill: OK, your loss

Grandma: Our family won’t support a bank that is so impersonal, so now I want to close my accounts

Bill: Well we can’t without ID

Grandma: Well here is this flimsy piece of paper from the DMV, no picture, that says who I am

Grandma ballin’ out.

Bill starts getting nervous, apologizes and says he can do the withdraw but Grandma is steadfast into doing it.

Bill has to make a bunch of calls and begs Grandma to stay.

No dice.

Grandma withdraws 50k in cash (the most they would allow to hand to a person on short notice) and has the bank transfer another 400k or so to her new bank of choice.

She wasn’t messing around.

(We went there right after the DMV and opened a new account for her and I, I didn’t mention it earlier as it gives it away).

Bill apologized the whole time, was trying to get her to stay on offering all sorts of reward and prefer checking etc.

Grandma made a big scene about it telling everyone that they wouldn’t let this poor amputee old lady get out her own money and the competitor bank offers a $100 sign on bonus for opening an account and everyone should go there instead.

Well sounds like grandma got her money’s worth on this MC.

Bill looked like he was passing a kidney stone when he realized she was serious and how much money he just lost their branch.

What do the comments have to say?

This person say, stupid policy, smart grandmother.

Another user says, she did have a leg to stand on.

Somebody else says: Customers, love ’em or lose ’em.

This poster points out the bank’s hypocrisy.

Another user says, let me in on this revenge.

This grandma laughed all the way away from the bank.

They fooled around and found out.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.