Some customers are so stubborn, they’ll ignore the truth even when it’s spelled out for them.

So, what would you do if a customer insisted on buying something you know won’t work, despite your best efforts to steer them right? Would you try to explain it to them one more time? Or would you complete the sale, knowing they’d be back?

In the following story, one video game store employee finds himself dealing with this very scenario. Here’s how it went down.

“Wii U games cannot play in a Switch. DISCS ARE NOT CARTRIDGES…”

Hey guys! Another tale from the video game shop! I haven’t posted in a while, not many weirdos lately.

This guy came in and wanted a Switch. Pretty normal. He got Breath of the Wild for Wii U and asked if it would play.

Me: No sir. The Wii U will only use optical discs. The Switch uses small cartridges. The exact game is on the Switch, with better performance.

The guy didn’t listen, so he had to come back.

SG (Switch Guy): Oh. I’ll buy this. (holds up Wii U copy)

I rang him up, knowing that he would be back. He did come back.

SG: This game you sold me doesn’t work.

Me: Sir, I told you that the Wii U games can’t be played on a Switch.

He stormed out after not getting his way.

SG: I wanna refund.

Me: I can also swap it out with a brand-new copy, for the Switch. I can’t give you $60 since you already opened it. It will be taken back as a pre-owned game.

SG: Never MIND! storms out

Customers are weird.

Wow! It’s weird that it wasn’t covered under the store’s return policy.

Let’s see what the people over at Reddit think about this story.

This person is just mad they can’t find a Nintendo Switch.

Here are some great questions.

Interesting thoughts.

According to this person, they would’ve tried harder to make the customer happy.

What bad customer service! While it makes for a good story, he should’ve steered the customer in the right direction and explained it better.

If you liked this post, check out this story about an employee who got revenge on a co-worker who kept grading their work suspiciously low.