What’s the point of having rules if you’re not gonna enforce them?

That’s a good question, huh?

And the person who wrote this story on Reddit definitely grappled with it until they figured out what to do about it.

This story takes place in the world of retail where employees, their managers and customers collide until corporate gets involved.

Check out what happened!

Retail manager never backs me up and breaks store rules for customers. It backfired.

“I feel like anyone who has ever worked retail can relate to this.

You go in the job and they tell you all the rules and things you can and can’t do. Until a customer gets upset and gets a manager and then the manager comes over like “oh how could you not allow this sweet lady to not do this?” and uses their manager override to allow the customer to do whatever they want.

It happens all the time…

Making them look like the hero and you look like the angry employee that didn’t let them do what they wanted.

Back when I worked retail I had this happen countless times. “This meal doesn’t come with cornbread, that’ll be an extra dollar fifty.” Manager comes over and gives them cornbread.

“The discount you are talking about was a for a sale that ended two days ago sorry.” They get mad at you and the manager comes over and gives them the discount anyway.

This employee got sick of looking like the bad guy.

I got super fed up with this and kept track of EVERYTHING a manger let happen. If a manager one time let a customer buy this for this amount of money. Every single time a customer asked about it I would call the manager over and get him to override it.

I guess managers expect you to try to enforce the rule on the occasion they get pressed, they just fold and make you look like a jerk to a Karen customer.

Well I got tired of it.

The moment a Karen came in and asked for something clearly against policy I would just call that manager over and make him override and say “he does this all the time” to the customer.

It finally caught up to their manager.

It happened so often that he had a meeting and got reprimanded by corporate.

He mentioned me by name as the one who does it and when questioned I told them the same thing. “He did it all the time before and I just assumed that he as the manager was doing the right thing.”

He wasn’t fired or anything but he stopped folding in front of customers and making me look like the jerk.

I’ll never understand why managers never backup their employees on store policy.”

It is annoying when it seems like managers try to make their employees look bad in front of customers.

Reddit users shared their thoughts.

This reader had a story to tell.

Another individual shared their thoughts.

This person chimed in.

Another Reddit user spoke up.

And this person had a story to tell.

They got tired of always being put in a bad position.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.