Folks…we think you’ll be incredibly impressed by this video!

A woman named Meredith posted a video on TikTok and told viewers about how she was able to exchange her Le Creuset Dutch oven after she’d owned for a looooooong time.

Meredith told viewers, “I just made a warranty claim through Le Creuset and wanted to share with everyone my experience.”

She said that she bought a Le Creuset Dutch oven 20 years ago and that she thought it was time to get a new one because of wear and tear.

Meredith went to the company’s website and she learned about making a warranty claim.

She explained, “It was extremely simple. You just enter in the details about the oven or the piece that you’re trying to get a warranty claim for. You upload some pictures, give the color and size, and then submit.”

A couple days later, Meredith was informed that her Dutch oven would be replaced by the company and she was able to pick the color she wanted.

Meredith did get a replacement Dutch oven, but it wasn’t in the color she wanted.

She said, “When I opened up and got the packing slip, I saw that it is a 5.5-quart round oven, yay, but it’s in Chambray.”

Meredith continued, “I think it stands to their integrity as a company, and I will continue to buy Le Creuset for their warranty and the fact that they stand by their products. I really was impressed with this transaction.”

Here’s the video.

@braffy17

My Le Creuset warranty experience. My own version of a mystery box. 20+ years as a happy customer, and will gladly buy forever #lecruset #warranty @Le Creuset

♬ original sound – Meredith

And this is how viewers reacted.

This person chimed in.

Another TikTokker offered some advice.

And this viewer spoke up.

This is great customer service!

If you liked that story, check out this one about a delivery driver who gave two weeks notice… so his employer disabled his truck when he was 300 miles from home!