October 7, 2025 at 5:55 am

Barista Tells Customer She Isn’t Allowed To Give Her Extra Sugar For Her Matcha, But The Customer Insists And Then Gets Mad When She Tastes It

by Ashley Ashbee

A worker hands a pay machine to a customer

Pexels/Reddit

Working with customers means that you’re going to come across some very unreasonable and mean people.

Check out how this young person handled a ridiculous tantrum from a customer.

Woman refuses compromise then blames us

This happened about 2 years ago when I worked at a boba shop. It was located in a mall and 1/2 of the only locations in our city.

All employees, except managers, were teenagers or college students, ages ranging from 14-19.

But being young didn’t exclude them from a Karen encounter.

This day was pretty slow and it was just me and my coworker working that day.

These two women come up and are starting to order, asking a few questions, but it’s normal.

I was on cash and one of the ladies asks me if she can get extra sugar in the matcha milk.

I tell her that our matcha powder is already a formulated powder with sugar in it, so we really aren’t allowed to put more sugar in it.

(You’ll see why, it’s two different sugars. It’s stupid, but it’s our rules.)

Now the adult is starting to sound like a teen.

She starts getting an attitude, rudely asking why.

So I politely explain that our sugar is a thick, syrupy cane sugar and we aren’t really allowed.

She starts throwing a tantrum and makes a big deal out of picking a new drink.

Panicked, me and my coworker, trying to people-please, tell her that we can put the sugar in for her and put it in our shakers, but the milk might turn out a little frothy.

She says “No. no. It’s whatever,” all curt.

Her friend is literally laughing at her tantrum at this point and trying to tell her to just compromise, but she’s getting a bigger attitude with her friend.

She wasn’t done with being rude.

So she settles for another drink and it’s time to pay.

The tip question comes up on our tablet and I really don’t expect her to tip, or care if she does.

But she does this dramatic snort-laugh and goes “Tuh!” before dramatically clicking what I know is the 0% option.

Bet she felt so nice leaving with her drink knowing she made two teenage girls’ jobs harder!!🤗

It probably added more flavor to the drink!

Here is what folks are saying.

It’s bizarre arrogance.

Screenshot 2025 09 15 at 9.51.46 PM Barista Tells Customer She Isnt Allowed To Give Her Extra Sugar For Her Matcha, But The Customer Insists And Then Gets Mad When She Tastes It

I bet this one works!

Screenshot 2025 09 15 at 9.52.43 PM Barista Tells Customer She Isnt Allowed To Give Her Extra Sugar For Her Matcha, But The Customer Insists And Then Gets Mad When She Tastes It

Ouch! That’s harsh.

Screenshot 2025 09 15 at 9.53.46 PM Barista Tells Customer She Isnt Allowed To Give Her Extra Sugar For Her Matcha, But The Customer Insists And Then Gets Mad When She Tastes It

Important advice.

Screenshot 2025 09 15 at 9.54.01 PM Barista Tells Customer She Isnt Allowed To Give Her Extra Sugar For Her Matcha, But The Customer Insists And Then Gets Mad When She Tastes It

Imagine having to serve this woman every day.

If you liked that post, check out this story about a guy who was forced to sleep on the couch at his wife’s family’s house, so he went to a hotel instead.

Ashley Ashbee | Contributing Writer, Workplace & Culture

Ashley Ashbee is a contributing writer for TwistedSifter specializing in workplace dynamics, employee advocacy, and professional culture. Drawing on her real-world experience as a software consultant, she brings a unique, insider perspective to navigating office conflicts, toxic management, and trending professional dilemmas.

Holding a degree in Professional Writing from York University, Ashley combines her formal editorial training with her corporate background to deliver highly engaging, empathetic narratives. She excels at breaking down complex workplace dramas and translating them into stories that truly empower and validate modern workers.

Based in St. Catharines, Ontario, Ashley balances her time between the tech and publishing worlds with her love for the outdoors. When she isn’t consulting or writing, she can usually be found exploring local walking trails or experimenting with new recipes in the kitchen.

Connect with Ashley on LinkedIn and Twitter/X.