October 15, 2025 at 11:55 pm

Courtesy Clerk Unknowingly Bagged Two Elderly Customers’ Groceries “The Wrong Way,” So They Lost Their Minds And Went Off On Her

by Benjamin Cottrell

older woman shopping at grocery store

Pexels/Reddit

Retail jobs at grocery stores are just as much about handling customers’ moods as they are about handling their groceries.

One courtesy clerk quickly realized that even small gestures like bagging groceries, could trigger major overreactions from the wrong customers.

Keep reading to find out how it all played out.

Interesting experiences as a courtesy clerk

My first odd experience working as a courtesy clerk happened very shortly after I started my job.

In an elderly man’s eyes, I used one bag too many.

And this man didn’t let this slide.

He then went on about store employees wasting bags. I kid you not about him getting so angry over one bag.

He is a frequent customer, and I have used his preferred number of bags every time since that incident, but he always acts like I don’t exist.

Then there was another customer who was just as difficult.

An elderly lady became very angry with me for putting her bagged groceries in her cart.

That is part of what I’m paid to do.

I put one bag of groceries in her cart. Then she grabbed the bag out of her cart and slammed it angrily on the counter.

Things only got worse from there.

I just walked to the next register and bagged groceries over there.

The lady accidentally ripped the handle off of a bag while putting them in her cart, which resulted in her screaming “Son of a *****!” super loud.

Sounds like these customers are taking their anger out on the wrong person.

What did Reddit think?

This fellow courtesy clerk has also had their fair share of harrowing experiences.

Screenshot 2025 09 22 at 4.18.25 PM Courtesy Clerk Unknowingly Bagged Two Elderly Customers Groceries The Wrong Way, So They Lost Their Minds And Went Off On Her

Customers can really make mountains out of molehills.

Screenshot 2025 09 22 at 4.18.36 PM Courtesy Clerk Unknowingly Bagged Two Elderly Customers Groceries The Wrong Way, So They Lost Their Minds And Went Off On Her

Is a broken bag really something worth screaming about?

Screenshot 2025 09 22 at 4.19.15 PM Courtesy Clerk Unknowingly Bagged Two Elderly Customers Groceries The Wrong Way, So They Lost Their Minds And Went Off On Her

Some customers just mind their own business and handle bagging on their own.

Screenshot 2025 09 22 at 4.19.49 PM Courtesy Clerk Unknowingly Bagged Two Elderly Customers Groceries The Wrong Way, So They Lost Their Minds And Went Off On Her

They may not have been the best customers, but they sure were memorable.

When you work retail, you can’t help but just shake your head at the audacity of some customers.

If you liked that story, check out this post about a group of employees who got together and why working from home was a good financial decision.

Benjamin Cottrell | Assistant Editor, Internet Culture

Benjamin Cottrell is an Assistant Editor and contributing writer at TwistedSifter, specializing in internet culture, viral social dynamics, and the moral complexities of online communities. He brings a highly analytical, editorial voice to his reporting on workplace conflicts, malicious compliance, and interpersonal drama, with a specific focus on nuanced stories that lack an obvious villain.

As a published author of rhetorical criticism, Benjamin leverages his academic background in human communication to dissect and elevate viral social media threads. Instead of simply summarizing events, he provides readers with balanced, deep-dive commentary into why the internet reacts the way it does. In addition to his cultural reporting, he is an experienced fine art photography essayist and video game reviewer.

When he isn’t analyzing the latest viral debates, Benjamin is usually chipping away at his extensive video game backlog, hunting down the best new restaurants, or out exploring the city with a camera in hand.

Connect with Benjamin on Instagram and read more of his essays on Substack.