Customer disputes are a common challenge in retail, and handling them gracefully can make or break a day.

So when a returning customer came in frustrated about a past mistake, the situation quickly escalated into a story of misinformation and false accusations.

Keep reading for the full story.

Fellow “customers” rally in support of wronged Customer

This happened months ago. I work in a mall. To add to detail, the customer is a manager at the store across the hall from me.

A newer jewelry consultant made a mistake, which took a week to catch and longer to get through the correct process.

The mistake was rectified, but it’s been a week at this point, and the customer is understandably upset.

Considering their position, the responsibility fell on this retail worker to make things right.

I am the highest-ranking team member when the customer comes in, as the manager is on vacation. I have not dealt with her in any way before.

The customer asks about the problem. I figure out what’s going on with the solution and call the manufacturer, who has gotten behind and not sent the item yet.

Now, she has been given this info before, but she is still frustrated.

I apologize for the wait on the correct procedure and let her know I will be giving her a tracking number as soon as I receive one.

Still not satisfied, the customer tried to escalate the issue.

She was upset, asked for the district manager’s number and customer service, and I explain the correct procedure and the drawbacks.

She received customer service’s number before leaving, thanking me.

Until my manager works with me days later and she asks me if the “customer” came by.

I say yes, and how it went pretty well.

But it turns out, the district manager would have wanted things handled quite differently.

Then she hesitantly asks if I told her that my district manager didn’t like to be bothered with customers, so I couldn’t give his number.

And that if she called customer service, we would keep her jewelry forever.

I, of course, say no, since none of that was said in any way.

Then the customer starts spinning tall tales about the retail worker to try and get them in trouble.

The customer (who is a manager at a store across from me) told my manager not only had I said that, but that I was super rude, rolled my eyes at her, and barely paid attention.

According to her story, my coworker (whom she dislikes) was also there, and we talked about her in front of her.

Then another customer unexpectedly corroborates her fake story.

Then, when she said how absurd it was, a fellow customer stopped looking to buy and said how it was absurd, that they would never buy from here again, and they walked off together… into the sunset?

But the retail worker assures the manager there’s proof of their innocence.

I told my manager to tell the customer that she would look that up on our audio and video cameras immediately and review the footage in detail to correct the consultant’s misinformation.

Well this all got pretty out of hand.

What did Reddit think?

Why not make the customer sweat a little?

This commenter wouldn’t be quick to let all of this go.

This user tries to predict what will happen next.

Sometimes recording can be against the law, though.

Though the customer tried to twist the story, the employee’s integrity held strong.

Sometimes you just have to let the truth speak for itself.

Thought that was satisfying? Check out what this employee did when their manager refused to pay for their time while they were traveling for business.