She Refused To Settle For Anything Less Than Her Dream Car, So One Crazy Customer Made Three Trade-Ins In Just Over A Month
by Benjamin Cottrell

Pexels/Reddit
Some customers walk into a dealership knowing exactly what they want, and others make the process a never-ending adventure.
This customer turned what should have been a simple new car sale into a saga of returns, factory demands, and color swaps.
By the end, it was her sheer persistence made her unforgettable to one retail worker.
Read on for the full story!
I lost my car in the parking lot for two hours.
I had a customer come in to the dealership I work at. She had a 2015 of a car and wanted the same thing in a 2016.
This is not a common request, but some people like to upgrade each year, so I thought nothing of it, and sold her the car.
But this isn’t the last this dealership saw of this customer.
Three weeks later, she comes back in and tells me that she needs to trade it in and get another one.
I ask why, and she tells me that the new car’s brakes are no good, and she wants one built in the Mexico factory like her 2015, and not the Japan factory, because those have bad brakes.
I did not have an identical match that was from the Mexico factory, so she settled for a different color, and bought the car.
Then she came back again with an even stranger story than the last.
Two weeks after that, she comes back in crying to me that she needs one from the Mexico factory in the original color, because she had spent hours at night in an unsafe area at a mall walking around trying to find her car until she remembered that it was a different color.
This customer refused to be reasoned with and instead got a different car.
I tried to tell her that she could use the remote to sound the horn and flash the lights to find the car, but it was no use.
I ended up driving three hours round trip to get her the car she wanted, and she bought it.
Three cars over 34 days.
But that’s not all.
And she comes in two weeks after that, just to tell me that she wants the first 2017 that is an identical match to what she has, from the Mexico factory, of course.
She is now one of those legendary customers, who everyone in the company knows, even if they never actually met her.
Sounds like like user error…
What did Reddit think?
This commenter finds another aspect of this story quite strange.

This woman doesn’t seem very responsible with money, whether its her own or someone else’s.

This user doesn’t quite understand what this customer was going on about.

Her choices might not have made a lot of sense to anyone else, but she stuck to them no matter what.
Her name will forever live on in this car dealership’s lore.
If you thought that was an interesting story, check out what happened when a family gave their in-laws a free place to stay in exchange for babysitting, but things changed when they don’t hold up their end of the bargain.
Categories: STORIES
Tags: · car brakes, car dealership, car trade in, customer service, new car, picture, reddit, retail, strange requests, tales from retail, top
Sign up to get our BEST stories of the week straight to your inbox.



