A Barista Decided To Teach A Rude Customer Some Manners, So She Served Him The Wrong Drink On Purpose

Pexels/Reddit
Some customers think being a regular gives them the right to treat staff however they want.
After one particularly arrogant customer pushed his luck one too many times, a fed-up barista decided to take his words literally.
He wanted “the same as last time,” so she made sure to show him just how detached from reality he really was.
Read on for the full story!
You want your coffee exactly like last time? Alright, coming right up.
I used to work at a cozy little café — one of those places where the regulars act like they own the joint.
We had this one bloke, maybe mid-50s, always in a pressed suit, always rushing, always rude.
This customer wasn’t the best at giving directions.
Every time he ordered, he would go, “Flat white, same as last time. Don’t mess it up this time.”
And every time we asked for clarification, he’d roll his eyes and tell us to figure it out. “It’s not hard. You made it right once.”
Safe to say, we were all tired of him.
Finally, the barista couldn’t take any more of his entitled attitude.
One day, I had just had it.
He stormed in, barking the same order — “Flat white, same as last time.”
So she made sure to really show this customer.
So I gave him exactly what he had last time — or rather, what he ordered last.
A decaf oat milk cappuccino with caramel drizzle. He had ordered it once by mistake and absolutely hated it.
I handed it to him with a chipper, “Here you go, exactly like last time.”
Obviously, the customer wasn’t pleased.
He took one sip, paused, and just said, “What the heck is this?”
I smiled and said, “Your exact order from last time. You said not to mess it up.”
He threw a fiver on the counter and stormed out.
But she did seem to finally get through to him.
Never used that line again. And was never rude.
Worth it.
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Sounds like this rude man had finally met his match!
What did Reddit have to say?
Turns out, when you’re nice to people, they’re nice to you in return.

One way or another, this rude customer would have learned he needs to be more specific with his instructions.

This user questions how this customer found himself in this position in the first place.

In that moment, this customer learned that manners really do matter — especially when your morning joe is on the line.
If you liked that post, check out this post about a rude customer who got exactly what they wanted in their pizza.
Author
Benjamin CottrellBenjamin Cottrell | Assistant Editor, Internet Culture
Benjamin Cottrell is an Assistant Editor and contributing writer at TwistedSifter, specializing in internet culture, viral social dynamics, and the moral complexities of online communities. He brings a highly analytical, editorial voice to his reporting on workplace conflicts, malicious compliance, and interpersonal drama, with a specific focus on nuanced stories that lack an obvious villain.
As a published author of rhetorical criticism, Benjamin leverages his academic background in human communication to dissect and elevate viral social media threads. Instead of simply summarizing events, he provides readers with balanced, deep-dive commentary into why the internet reacts the way it does. In addition to his cultural reporting, he is an experienced fine art photography essayist and video game reviewer.
When he isn’t analyzing the latest viral debates, Benjamin is usually chipping away at his extensive video game backlog, hunting down the best new restaurants, or out exploring the city with a camera in hand.
Connect with Benjamin on Instagram and read more of his essays on Substack.
Categories: Life & Drama
Tags: · angry customers, barista, cafe, coffee, customer service, malicious compliance, picture, reddit, retail, top

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