Retail Worker Suggested A Customer Use Self-Checkout For Efficiency, But When Customer Began Ranting About “Freedom Of Choice,” The Worker Was Forced To Ring Him Up Manually
by Benjamin Cottrell

Unsplash/Reddit
Retail workers deal with all kinds of personalities, but some customers are determined to create drama where none exists.
When one customer decided to turn the checkout process into a personal drama over “freedom of choice,” one retail worker was forced to just shake his head and comply.
Read on to find out how it all played out.
Anti-self checkout guy who’s just soooo over-the-top
I work in a small store that has self-checkouts and regular cashiers.
For what it’s worth, the company I work for is super cheap, and often the cashier will need to step away briefly to fix an aisle or help a coworker.
That guy was me today, and I needed to clean up a spill that was 3/4 down an aisle.
One difficult customer decided to make this retail employee’s day even more hectic.
As I’m doing that, a 40-ish-year-old guy signals me to cash and has two small containers in his hand.
I didn’t want to open the cash because I don’t want a long line forming, so I decided I’d take him on self-checkout, but I’d just do it for him while he stood beside me.
The worker thought this would be easy enough, but unfortunately, he was sorely mistaken.
Simple, right? Nope!
He vehemently says no to self-checkout, even though he’d have to do nothing, claiming it’s his “freedom of choice” to choose what he wants.
Too defeated to argue, the worker complies.
Right as he says that, I just sighed and said, “Whatever, man.”
Took him on cash.
He wanted to say a million things, but managed to hold on to his professionalism.
I bit my tongue because I wanted to call him overdramatic, but I told him that people are gonna use it regardless if he tries to make a statement.
He couldn’t help but shake his head that people actually behave this way.
And he replied with, “Oh well, it’s my freedom of choice.”
I genuinely cannot believe these chronically online Facebook people exist in the real world because my god, they’re so overdramatic and corny.
“Chronically online” is a great way to describe this customer.
What did Reddit think?
The irony of this statement is no doubt lost on this customer.

Declaring “freedom of choice” doesn’t mean you can just do whatever you want.

This commenter would probably just try to purposely annoy this customer even further.

Some customers fail to pick up on the simplest things.

In the end, the customer got his dramatic victory, even though no one was really even fighting him in the first place.
This story pretty much sums up the reality most modern retail workers face.
If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.
Categories: STORIES
Tags: · bad customers, chronically online, picture, reddit, retail, rude people, self-checkout, tales from retail, top
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