Animal Clinic Employee Tried To Accommodate A Potential Customer’s Pet “Emergency,” But Didn’t Give In To Her Outrageous Demands

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When I say jump, you say, “How high?!”
That’s the mentality of the woman in this story. And yet, this vet worker handled her flawlessly.
“Call the Next Client and Cancel Them for Me”—Ma’am, No.
I worked as a client representative at an animal clinic. At the time, we only had about 3 doctors and all were fully booked for the week.
A client, let’s call her Kathy, called demanding to be seen for a wellness and vaccines appointment ASAP.
Kathy is not going to like what happens next.
I took a look at the schedule; the next availability was a week out (most vets are fully booked for 3 weeks in SF). I asked for her availability and she proceeded to yell at me.
Kathy was screaming on the phone that she needed to be seen today so she could board her dog. She was traveling and leaving the following day.
I unfortunately had to apologize for the situation and informed her we had no availability.
We could put her on a waiting list and if we had any cancellations today, we would give her a call. This ticked her off even more.
So she asked for something outrageous.
She demanded to be squeezed in and said that she was on her way. She asked me to call the next appointment and have her rescheduled.
Ya’ll, the audacity of this woman had me flabbergasted. I told her we could not and I was not willing to do that.
She then proceeded to ask me for the client’s contact info so she could call her herself!! What?! I again said no, she yelled some more, and hung up.
Here is what people are talking about.
Hah! I doubt she would get it. Keep her away!

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People are so ignorant.

I second this. Zero tolerance.

I thought of this as I was reading this story.

Poor animal. I hope it runs away.
If you thought that was an interesting story, check this one out about a man who created a points system for his inheritance, and a family friend ends up getting almost all of it.
Author
Ashley AshbeeAshley Ashbee | Contributing Writer, Workplace & Culture
Ashley Ashbee is a contributing writer for TwistedSifter specializing in workplace dynamics, employee advocacy, and professional culture. Drawing on her real-world experience as a software consultant, she brings a unique, insider perspective to navigating office conflicts, toxic management, and trending professional dilemmas.
Holding a degree in Professional Writing from York University, Ashley combines her formal editorial training with her corporate background to deliver highly engaging, empathetic narratives. She excels at breaking down complex workplace dramas and translating them into stories that truly empower and validate modern workers.
Based in St. Catharines, Ontario, Ashley balances her time between the tech and publishing worlds with her love for the outdoors. When she isn’t consulting or writing, she can usually be found exploring local walking trails or experimenting with new recipes in the kitchen.
Categories: Life & Drama
Tags: · bullying, entitled people, picture, procrastination, reddit, rude customers, top, unreasonable expectations, verbal abuse, vet office

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