August 6, 2024 at 6:15 pm

Chipotle Customer Says She Feels Like A “Villain” For Asking For Basic Service

by Laura Lynott

Source: TikTok/@margaretskiff

If you go out for a bite, really the least you expect is good food and good service but what if that falls short.

Well, I don’t know about you but I would tell them what’s up but I get that isn’t everyone’s way.

And people have been complaining online about Chipotle staff being rude.

Margaret Skiff (@margaretskiff) said: “I get so confused when going into, like, a coffee shop or a restaurant, and the employees act like it is the biggest inconvenience that I am there.”

Source: TikTok/@margaretskiff

She continued: “I just went into Chipotle, and I understand that Chipotle is probably not the most fun job.”

But if a customer needs food, they need food, right. I mean, that’s pretty basic.

But when Margaret asked for chicken to be added to her bowl, she claimed they responded: “‘We don’t have it.’”

Chipotle didn’t have chicken. Eh. Okay. Right about now, I am demanding a refund.

Source: TikTok/@margaretskiff

And as it turned out it was wrong. Another staffer shouted over the chicken was in the “to-go orders.”

But it didn’t stop there. She asked for lettuce and claimed she was told: “We’re out. We don’t have any.”

But over at the to-go station, she said there was “a huge heaping pile of lettuce.”

And the worker just rolled their eyes when Margaret pointed this out, the customer claimed.

It seemed particularly out of order because this customer happened to understand that service staff work under tough conditions. But it doesn’t sound she got anything back.

Source: TikTok/@margaretskiff

She finished: “I don’t feel like I’m asking for too much here.”

In her caption, she summed it up: “I feel like being a customer automatically makes me a [villain.]”

Have you ever had poor service or has it become so often now, you barely think about it?

Watch the full clip here:

@margaretskiff

I feel like being a customer automatically makes me a villian #serviceworker #chipotle #rant @Chipotle

♬ original sound – Margaret Skiff

Here’s what people thought of the clip:

Yikes.

Source: TikTok/@margaretskiff

For real. Wow.

Source: TikTok/@margaretskiff

Is this a thing?

Source: TikTok/@margaretskiff

Why on earth has service gone so bad in some places?

Is it down to low wages and inflation and are customers getting the brunt of it?!

If you liked that story, check out this video from a former Chipotle employee who reveals how the company cheats customers out of food.