Employee Spent Hours Troubleshooting A Broken Fax Line For A Customer, But He Discovered The Problem Was Simply A Small Machine Setting
Some customers don’t have “Thanks” and “I’m sorry” in their vocabulary.
Some customers don’t have “Thanks” and “I’m sorry” in their vocabulary.
Questioning the expert can cost you thousands.
Sometimes the biggest win is just walking away safe.
The store should thank her.
It pays to be nice to the fast food crew.
Sometimes, you need a script to survive work drama.
Some customers make really weird decisions.
When you argue over phonetics, important things get lost in translation.
Being patient and kind can make a big difference in someone’s day.
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