Employee Explained To A Customer That Her Repair Request Was Cancelled, So She Demanded A Refund And Hung Up When Told To Submit Another Request
You don’t get to demand a refund just because you are a “very busy person.”
You don’t get to demand a refund just because you are a “very busy person.”
Next time, her son needs to do it.
At least something got done.
She’s probably not wrong.
She is doing the right thing and needs to keep escalating.
I’m glad she didn’t get away with it!
I’m glad she didn’t get away with it.
The best thing is to give the money back.
They need to run this up the chain of command to get it stopped.
Some customers get upset about the smallest things.
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