She Was on Her Phone During Her Refund — Agreed to Store Credit She Didn’t Want — and It Was Entirely Her Own Fault
What is so hard about paying attention to what you are doing instead of your phone?
For some people, “refund” means “ask nicely and maybe they’ll give back our money.”
This employee’s sass led to a whole lot of cash for this customer!
A little personal accountability can prevent a lot of financial problems later on.
Some customers are the sweetest!
Difficult customers like these really make you earn every cent of your paycheck.
You can’t refund arrogance, no matter what country you’re in.
Speak up, the manager can’t hear you!
Interactions like this are enough to make you question reality.
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